Senior Director of Product Management, Payments and Risks
Remote
Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
The Payments team at Upwork manages over $4 billion in pay-ins and payouts annually across 180 countries. We are a company that believes in product-led growth and that Payments can drive inorganic growth. We are seeking an experienced and strategic Senior Director of Product to lead the strategic direction of our payments products and elevate our payments platform. At Upwork, we believe the customer experience is a direct reflection of our platform capabilities. Developing a platform that supports multiple geographies presents unique challenges, and we are looking for a leader who has successfully developed global product strategies that drive innovation and go-to-market efficiency. This role will collaborate with cross-functional partners like Accounting, Tax, Legal, Customer Success, and other product, engineering, design, and analytics leaders across business units, and lead a team of product managers to enhance our Payments capabilities. This role will report to the GM of the Payments business unit and will be a key member of the Payments BU’s leadership team.
Responsibilities:
- Define and drive the product strategy and roadmap for Payments, aligning closely with functional partners. Set clear product prioritization, balancing immediate results with long-term investments in technology platforms. A core component of this responsibility is to keep in mind the global nature of Upwork’s customer footprint, market dynamics, prominent payment methods, and regulatory frameworks.
- Own product commitments and business outcomes. Communicate strategies, roadmaps, and trade-offs effectively to senior leaders and partnering teams. Represent Payments-led initiatives cross-functionally as well as be the primary thought partner from Payments on other Upwork initiatives.
- Keep the customer front and center always, and collaborate closely across Product, Design, Product Marketing, Analytics, and Customer Experience leaders to create intuitive customer experiences. Identify customer challenges and develop innovative solutions leveraging the best mix of products and programs.
- Define metrics and KPIs to measure the success of the product portfolio and make data-driven decisions to improve product performance. Conduct market research and competitive analysis to identify opportunities …
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RestrictionsFull-time employees in 19 states in the United States
Benefits/Perks12 weeks of paid parental leave Annual bonus plan Belonging communities Comprehensive medical insurance Development opportunities Economic opportunities Employee stock purchase plan Equity incentive program Long term equity incentive program Medical Insurance Mentorship Mentorship Programs Opportunities for innovation Paid parental leave Remote work Remote work opportunities Remote work opportunities for a global community of professionals Sales Incentive Plan Unlimited Paid Time Off Vibrant culture
Tasks- Collaborate with cross functional teams
- Collaboration
- Conduct market research
- Customer Focus
- Define product strategy
- Drive product roadmap
- Manage product lifecycle
- Mentor team members
- Tax Compliance
Accounting Analytics Collaboration Competitive analysis Compliance Cross-functional Collaboration Customer Experience Data analysis Innovation Integrations Interpersonal KPI definition Leadership Marketing Market Research Mentorship Payments Product lifecycle management Product Management Product Marketing Product Strategy Recruiting Regulatory Compliance Remote work Research Risk Management Roadmap Development Sales Tax Compliance
Experience8 - 10 years