Senior Director, Installation & Payroll Services

Job Family

Operations - General

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

Job Profile Summary
The Senior Director of Installation and Payroll Services will provide leadership and strategic direction to Retirement Operations client transition services, data conversion, and payroll services management teams and staff. Accountable for onboarding, conversions, payroll processes, and the overall customer experience for new and existing clients across multiple market segments. Act as a thought leader and contribute to strategically important initiatives and projects.

Job Description

Responsibilities

• Develop long-range functional objectives and strategies to meet department demands based on sales cycles and marketplace fluctuations.
• Work with the Pricing team to evaluate new business opportunities and determine the feasibility of writing and administering the business. Partner and consult with Sales on new prospect situations by regularly participating in or delegating managers for team sales presentations. Present information on the transition process and administrative capabilities during finals and due diligence meetings.
• Work with various departments within the organization to improve service and efficiency across the department.
• Monitor and leverage relationships with the sales team, client management, and external partners.
• Ensure that client and internal and external partner relationships are developed and maintained by establishing and meeting client and stakeholder expectations. 
• Provide guidance and oversight to the Installation and Payroll department to ensure timely and quality service to new and inforce clients. Review and evaluate management, employee development, and the analysis of quality controls.
• Work with Operations, Sales, and Client Relationship leaders on projects related to new client onboarding, payroll integration and data services; manage IT tickets to ensure timely response and resolution.
• Recommend revisions to policies and procedures as appropriate based on findings from internal audits,
• compliance reviews, regulatory examinations, investigations, and industry trends.
• Approve escalations for department related issues. Oversee and monitor customer service risk mitigation for department, including managing internal and external customer/client expectations. 
• Work closely with payroll and benefit administration companies to develop conversion and data integration strategies to improve functionality and/or additional service capabilities.
• Partner with Marketing to develop materials and deliver on commitments/identified needs.
• Provide field support when onboarding and/or payroll integration is key to a sale or retention.
• Maintain expert knowledge of current and emerging trends within the retirement industry
• Oversee department budget and initiate cost saving initiatives as appropriate

Qualifications

• Bachelor’s degree in a business field or equivalent experience
• Extensive knowledge and experience in the defined contribution/retirement industry, or relevant background in client management/onboarding and/or payroll services in a corporate environment (typically 12 or more years)
• Leadership experience managing multiple teams
• Ability to lead others through change in a complex environment
• Strong problem-solving, analytical, and decision-making skills
• Outstanding communication, interpersonal, and relationship building skills to interact, influence, and collaborate with all levels of the organization
• Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
• Self-starter with strong organizational and project management skills
• Advanced skills using analytical tools and MS Office Suite

Preferred Qualifications

• MBA
• LOMA, CEBS designations

Working Conditions

• Office or hybrid office/remote environment
• Moderate travel

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $175,000-$190,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

Worried about not having every single qualification listed? It’s okay. If it’s a role you’re interested in, we encourage you to apply. Employees who enjoy their jobs are one of our favorite things. 

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

• Competitive Pay 

• Bonus for Eligible Employees 

 

Benefits Package 

• Pension Plan 

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• College Coach Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

  

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.     

  

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   

* As of December 31, 2023

 

Apply