Senior Director, Engineering Operations

Senior Director, Engineering Operations
Location: Glendale, CA or Remote

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

General Summary:

Reveleer’s Technology organization is focused on building and managing our cloud native SaaS platform. We are looking for a highly motivated and experienced Senior Director of Engineering Operations to lead the technical services and engineering operations functions within our organization. This is a key leadership role, pivotal in ensuring that our platform exceeds our healthcare clients' operational and technical expectations, from implementation through live operations.

Responsibilities:

• Leadership and Team Building: Recruit, mentor, and lead a high-performing team of Integration Engineers, Data Analysts, and Technical Project Managers. Foster a collaborative and innovative culture that encourages growth and excellence.
• Technical Services Management: Oversee the technical aspects of the software implementation process, ensuring seamless integration and deployment of our solutions within client environments. Coordinate closely with the sales, product, on-boarding, and engineering teams to understand client needs and deliver customized solutions.
• Business Operations Monitoring: Take charge of the Technology Operations aspect, focusing on the monitoring and optimization of business processes such as data loads, extract generations, and CMS functionalities including data sweeps and AEP support. Ensure operational excellence in our platform's ability to handle these critical functions.
• Strategic Planning: Collaborate with senior leadership to define and execute the technology operations strategy, including resource planning and technical project management, aligning with the company's growth objectives. Ensure operational excellence and the continuous improvement of processes and technologies.
• Customer Success Partnership: Work closely with the Customer Success team to ensure that technical operations support client satisfaction and retention. Lead the technical response to any client issues, driving quick resolutions and maintaining trust.
• Innovation and Improvement: Stay abreast of industry trends, AWS cloud innovations, integration methodologies, and healthcare regulations to drive continuous improvement and competitive advantage. Encourage innovation within the team to enhance our platform and …