Senior Director, Customer Partner

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

 

As our Senior Director, Customer Partner you will lead and manage all aspects of the physician revenue cycle operations across multiple specialties and practice locations. Every day you will monitor KPIs and dashboards for collections, days in AR, denial rates, and other revenue cycle metrics, analyze trends, and implement corrective actions. To thrive in this role, you must have 10 years of progressive experience in revenue cycle management with at least 5 years in a senior leadership role focused on physician billing.

 

Here’s what you will experience working as a Senior Director, Customer Partner

• Develop and execute strategic plans to optimize revenue capture, reduce denials and enhance overall billing performance.

• Collaborate with coding, clinical, compliance, I.T., and finance teams to ensure accurate documentation, charge capture, and billing compliance.

• Oversee vendor relationships and outsourcing agreements related to physician billing services, if applicable.

• Manage and mentor a team of revenue cycle professionals, including directors, managers, and analysts.

• Evaluate and implement technology solutions and automation tools to improve efficiency and accuracy.

 

Required Qualifications: 

• Bachelor's degree in healthcare administration, business, finance, or related field.

• Proven experience with physician group practices, academic medical centers, or large multi-specialty organizations.

• Deep understanding of CPT, ICD-10, and HCPCS coding, payer requitements, and reimbursement methodologies.

For this US-based position, the base pay range is $125,572.97 - $218,451.48 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 25.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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