Senior Director, Creative

See yourself at Twilio

Join the team as Twilio’s next Senior Director, Creative.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are searching for a talented Senior Director, Creative to lead our creative team, drive our brand vision, and creatively shape our brand evolution. We want someone who has a deep passion and understanding of design principles—who has a good eye for great design, video, and customer experiences. But also a skills in brand strategy, storytelling, and experience with B2B enterprise companies. The ideal person has experience with both design, copywriting, and video. We also want someone who has experience leading large teams, either at agency or in-house at a large brand. And we want a real creative leader, someone who builds great cross-functional relationships outside the creative team, can create an environment where creativity can shine, and can speak the language of marketing and business.

Responsibilities

In this role, you’ll:

• Manage creative teams and work directly with the executive team and across marketing, product groups and sales.—building relationships up, down, and sideways.
• Lead and develop a brand vision and ensure the right in-house and external agencies are in place to help creatively build the brand—delivering clear and consistent visual storytelling aligned to overall brand identity and messaging.
• Experience building creative content for lead generation/nurture, sales enablement, event marketing, and communications campaignsProvide systems-level design thinking informed by user needs and insights, and act as a thought leader across the organization, actively contributing to the overall brand and product strategy. We want someone who understands the B2B content lifecycle, not a creative who has spent the last few years just creating TV spots or advertising campaigns.
• Lead teams to launch successful content and digital experiences in a competitive marketplace, showing your ability to balance conversion best practices with brand-centric and human-centered design.
• Act as an internal resource and provide leadership on brand guidelines and resources that make it easy for all brand collaborators to support and uphold our brand.
• While exercising a good eye for aesthetics, grasp and distill highly complex issues and translate them into clean, focused, understandable solutions.
• Cultivate positive relationships with executives and peers across the organization to ensure alignment and delivery of a holistic end-to-end customer and employee experience.
• Supervise and train creative teams and be responsible for management of design budget and a strong understanding of processes and timeline management.
• Coach and mentor creative professionals to sharpen their skills, be more confident and effective in their jobs, and have a clear path for professional growth and career development.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience leading a creative team at a mid-size to large B2B enterprise brand.
• Ability to manage creative teams in a way that inspires and motivates.
• A great eye for detail and the ability to work well under pressure.
• Strong internal and external relationship management skills.
• Agile and flexible thinking.
• Experience with world-class event management, executive presentations, digital design systems, integrated campaign programs, advertising campaigns, content creation, high-production video, and brand strategy.
• Experience applying a robust design system for both web, brand, and other digital experiences.
• Knowledge of web client technologies (browsers, HTML, CSS)
• Proficiency in Adobe Illustrator, Photoshop and Figma and other creative applications for design, writing, and video.

Desired:

• 10-15+ years of design experience at agency or in-house brands. 
• Experience at both an ad agency and in-house brand is encouraged.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $199,040 - $248,800.

• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $210,060 - $263,400.

• Based in the San Francisco Bay area, California: $234,160 - $292,700.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.