Senior DevOps Solutions Engineer - USA

About Gruntwork:

Gruntwork is on a mission to transform the way DevOps is done. Let’s face it: designing, launching, and managing infrastructure is still a terrible experience for most organizations, but it doesn’t have to be that way!

We are globally recognized both for our open source tools used by thousands of companies from startups to Fortune 500s, and our thought leadership on how DevOps should be done.

About this role:

As a Senior DevOps Solutions Engineer at Gruntwork, you'll be responsible for two core areas:

• Activating new customers:

  • Translate customer problems and needs into DevOps strategies

  • Leverage Gruntwork internal tooling to implement customers for use cases that we support

  • Write docs and code up solutions to bridge small gaps between what the product supports and what customers need

  • Teach customers how to use our products, along with general DevOps best practices

  • Share insights with the product team

• Supporting existing customers:

  • Engage customers in our community Slack workspace

  • Directly respond to customers for tier 1 support

  • Delegate to SMEs within Gruntwork for questions that require special expertise

  • Periodically meet with customers to unblock them

  • Streamline the support process by building automations and reporting

  • Share even more insights with the product team

About the team:

We're a close-knit team, and you'll engage with nearly all of us. You'll work closely with our sales team to receive customer handoffs, with our engineers and SMEs to understand deep technical questions, and with our product and marketing teams to collaborate on customer needs.

About you:

We’re looking for a Grunt who:

• Has extensive AWS foundations experience. You have worked for years with AWS, have deep familiarity with AWS networking (VPC), foundational best practices (Organizations, SCPs, Landing Zone), and security best practices.

• Has extensive Terraform experience. You have directly authored plenty of Terraform modules, you've operated Terraform in prod and can speak from your years of experience, and you're excited to use OpenTofu.

• Has a passion for DevOps best practices. You're passionate about the best way to run modern cloud infrastructure in a secure, convenient, and enjoyable way.

• Loves to write docs. You enjoy writing. When you solve a problem for a customer, you're eager to memorialize your solution as new docs for others to benefit from.

• Loves to code up a quick fix. When a tool you're using doesn't do what you need you update the Tofu code or write a quick Bash or Python script to get yourself on your way.

• Loves making customers happy. You're a people person and like making customers happy. You're eager to leverage your talents to meet their needs.

• Loves to learn. You're excited abut learning new things, and looking to be at the forefront of AWS, OpenTofu, and DevOps best practices.

• Cares about your fellow humans. You look to make personal connections with the people you work with, and you want to work for a company whose mission and people you believe in.

About the company:

• No investors, no debt. We control our own destiny and are focused on building a company that customers love.

• 100% remote. We've been 100% remote from day 1, however we're all in USA time zones and regularly collaborate together.

• In-person meetups every few months. We meet in person every ~4 months in a beautiful location to foster close relationships among our team.

• Transparent financials. We share our full financials every month with every member of the company.

• Systematically above-market salary. We compute all salaries using a formula designed to systematically pay above market, wherever you live.

• Above-market equity. We offer above-market equity grants, and we’ve even put in place a “progressive equity” plan where if there is a large exit event, employees end up with a progressively larger portion of the proceeds than their pro-rata equity holdings.

• Profit-sharing bonus. We set aside a pot of money at the end of each year based on profits and distribute bonuses according to a formula that uses as inputs your level within the company and the length of your tenure at the company.

• Hardware budget. We'll buy you a brand new state-of-the-art 16" Apple MacBook Pro (or other computer of your choosing of equivalent value) upon joining. It will be owned by you, not the company.

• Personal Budget. We'll give you a personal budget of $1,000 USD per month (yes, per month) to spend on your workspace (e.g., a co-working space), health (e.g., gym, yoga), time (e.g., babysitter), and/or learning (e.g., books, courses).

• Medical/Dental/Vision Insurance. We offer a range of high-quality plans with a large portion paid by the company. For countries other than the US, this includes extra coverage on top of your statutory insurance.

• Pension/401(k) contributions. We contribute 3% of your salary to your pension or 401(k).

About your time zone:

One of our values is that work-life balance leads to both better work and a better life, so we require that all our team members live in a time zone between Los Angeles and New York, inclusive. You can be located anywhere in the western hemisphere, though most of our team is in the USA and Canada.

Our interview process:

After you apply for this role, here's the process we'll go through to evaluate a mutual fit:

1. Phone screen. We'll do a quick phone screen to assess a general fit.

2. Technical interview. We'll talk shop with you to see if we're on the same page about the technical requirements for the role.

3. Values fit interview. We'll try to get a feel for how well we think you'll work with both customers and our team.

4. Paid trial project. We'll pay you for the opportunity to work together for 1 day.

5. Reference checks. We'll ask your prior colleagues about where you thrive most.

6. Offer! We're very pleased to be working together!