Senior DevOps Engineer

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

As one of the first members of Charlie Health’s DevOps team, you will play an essential role in establishing our DevOps culture. 

We’re looking for someone who is impact-orientated and willing to partner closely with the rest of the product development team. You’ll thrive here if you find greenfield work energizing, have a high quality bar, and prefer to iterate to success.

This is a unique opportunity to impact millions of lives while building something from scratch, so we’re looking for someone who is inspired by our mission and as excited about this opportunity as we are.

Responsibilities

• Develop and deliver highly-available, scalable, and maintainable infrastructure using Terraform
• Monitor, tune, and improve application performance
• Improve and maintain our CI/CD pipelines leveraging build tools such as Bazel
• Partner with your teammates and manager to define our long-term DevOps strategy
• Accelerate code velocity by identifying and automating complex tasks such as local environment setup, deploy rollbacks, and secret management
• Identify bottlenecks and implement improvements to engineering processes, tools, and procedures. We’re early and the expectation of folks joining at this stage is that you’ll play a huge part in setting and improving how we work
• Promote a culture of collaboration and learning across the engineering, product, and design teams via mentoring, documentation, presentations, or other knowledge sharing methods
• Ensure our clients can always access the care they need by participating in our on-call rotation

Requirements

• Significant professional experience standing up infrastructure with Terraform or other infrastructure as code tools, building CI/CD pipelines, and containerizing applications with Docker
• Deep expertise authoring automation using scripting languages such as bash
• Familiarity with a cloud ecosystem such as AWS, GCP, or Azure (AWS preferred)
• Excellent at managing ambiguity. Masterful ability to break down big, messy problems (demanding requirements, bugs, etc) into smaller parts with tractable solutions and clear iterations
• Meaningful scope within an application engineering team. Experience making or contributing to important technical tradeoff decisions with cross team implications
• Growth mindset and a sense of humor. You welcome feedback and when you stumble you get back up. You adapt quickly in a fast-paced environment and you enjoy fostering an environment that prioritizes fun, learning, and growth #LI-Remote
• Please note: candidates located within 75 minutes' commuting distance of our NYC office must abide by our hybrid policy (4 days in office, 1 day remote)

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $150,000 and $200,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don’t give up.
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.