Senior Developer Success Engineer

Who We Are   Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere. Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform. Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

Summary

The Senior Developer Success Engineer will act as the frontline for our community.

 

What You'll Do
Be a keen learner:

• At Temporal's Dev Success Team, we are exposed to a wide range of tech stacks (e.g., Java, Go, Typescript) and durable execution patterns (e.g., Saga, batching, and durable timers), not to mention the innovative use cases from our customers. There are unlimited learning opportunities to help hone your craft.

Be a passionate problem solver:

• You'll love this role if you enjoy solving problems. From code debugging to responding to production issues, from reading stack traces to analyzing SDK metrics, endless intellectually stimulating mini-projects exist in our white-glove service to help our customers adopt our paradigm-shifting technology.

Once you are fully ramped up, we expect you to have the obsession in figuring things out independently. Don't worry—we have very experienced mentors on the team to help you get there!
Be a great communicator:

• A Dev Success Engineer communicates with our users on regular basis, both in writing and verbally, to understand their needs and provide our solutions. This is part of our excellent DevX offered by Temporal as an extension to our platform.
• You are the voice of the customers to other Temporal teams. From escalating bugs to providing product feedbacks, your excellent communication skills will play a significant role in enabling cross-function and cross-team collaboration.

What You'll Bring

• You have 6+ years of experience as a …