Senior Desktop Engineer

Clover Health’s Business Enablement team spearheads our technological advancement while ensuring robust security and compliance. We deliver user-friendly corporate applications, manage complex data ecosystems, and provide efficient tech solutions across the organization. Our goal is simple, we make it easy for the business to do what’s right for Clover. 

As a Senior Desktop Engineer, you will play a crucial role in owning our hardware and software deployments end to end and ensuring the stability and optimal performance of Clover Health’s IT infrastructure.

As a Senior Desktop Engineer, you will:

• Be responsible for deploying all laptop, mobile devices, and tablets in use by Clover as well as maintaining inventory of assets.
• Be directly responsible for the end user experience of our deployed devices as well as ensuring timely and efficient upgrades, updates, and security fixes.
• Oversee the installation, configuration, and maintenance of computer systems, the desktop experience (MacOS and Windows), and software applications. (JAMF, InTune, Zoom, Slack, Google Chrome Enterprise, etc.).
• Assist in planning and executing upgrades, patches, and migrations for operating systems, and applications, ensuring a seamless transition and minimal disruption.
• Implement and manage security protocols, firewalls, and access controls to protect the organization's systems and data from unauthorized access or cyber threats as it pertains to the desktop experience.
• Monitor system performance and resource utilization, identifying bottlenecks, and optimizing system performance to ensure efficient operations.
• Respond to system issues, identifying root causes, and promptly resolving technical problems to minimize downtime and disruptions.

Success in this role looks like:

• How is success measured in the first 90 days?
• Identify issues, propose solutions and test new technologies or process changes
• Become proficient in Clover desktop administration technologies
• How is success measured in the first 6 months?
• Take ownership of end-user technology projects, such as migrations, deployments and introducing new technology solutions
• How will success be measured in the future?
• Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.

You should get in touch if:

• You have 3+ years of experience as an IT Engineer, IT Desktop Engineer, or in a similar role.
• You have 3-5 years of experience with JAMF or Intune, showcasing expertise in mobile device management and endpoint security.
• You have 3-5 years experience managing Mac and Windows infrastructure, ensuring smooth operations and optimal performance.
• You have an understanding of network infrastructure, including troubleshooting, configuration, and maintenance.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

For California, Colorado, New Jersey, New York, or Washington residents, a reasonable estimate of the base salary range for this role can be found below. For candidates residing in other geographic areas, the range will be adjusted based on location. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

Colorado/Washington Pay Range

$115,200 - $158,400 USD

California/New Jersey/New York Pay Range

$115,200 - $160,000 USD

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.