Senior Data Analyst - VIRTUAL59 - HomeRes - ON - BMO

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The Reporting and Segmentation Analyst, North American Collections Analytics for data and analytics will assist with:

• Sourcing and management of data sets to support strategy and segmentation function.
• Segmentation, ad hoc analytics, and test design to support decisioning within collections and recovery.
• Monthly performance reporting incorporating performance reads of different strategy changes and new initiatives
• This role requires strong data and analytical capabilities to develop new analytics insight supporting a 500+ FTE operations center.  The analyst will assist in the development of new collection and recovery strategies such as call center and digital campaigns for high risk customers, next best offer prioritization for collections offers and deals, outsourcing and legal campaigns on defaulting accounts, and debt sale break-even analysis using decision trees, logistic scorecards, and NPV modelling. 
• They will also support through interpretation of monthly performance results across collections portfolios including shifts in customer risk profile as well as strategy performance.

Change Management

• New strategy development including data-driven analytics, test design, and rollout plan 
• Assist in development of segmentation and advanced analytics to drive different treatments and strategies
• Profitability assessment of Collection and recovery strategies through risk / return analysis using financial modelling.
• Work with internal and external operations teams to define specific treatments to be allocated by strategy

Business Performance Management 

• Management of existing strategies including monitoring / measurement and communication to key stakeholders 
• Manage continuously measure of tests’ impact through implementation of dedicated reporting and ad hoc analysis.  As required, amend / refine strategies through a defined change management process.
• Monitor operations execution to ensure that strategies are executed as …