Senior Customer Trust Specialist

HubSpot is looking for a Cybersecurity & Customer Trust Specialist to focus on our most important asset, our customers.

Here at HubSpot, we recognize that we are stewards of the data that our customers and partners entrust us to protect, and we incorporate that trust into our philosophies and principles. Empowering our existing and prospective customers with the information needed to understand our security posture and manage their own risk is a critical offering, and we’re looking for someone who understands that value.

You will be part of the Customer & Third Party Trust team at HubSpot, which supports both HubSpot and our Customers in addressing risk through internal and externally facing customer trust enablement, programming, and mature third party risk management operations. 

In this role, you’ll get to:

• Act as a subject-matter-expert on HubSpot’s Security posture to internal stakeholders as well as our existing and prospective customers
  
  
• Provide white glove support and subject matter expertise for security matters during the sales cycle including assisting with RFIs/RFPs, supporting calls with customers, due diligence questionnaire support, and creating customer trust focused assets
  
  
• Contribute to how we scale the support of customer security inquiries
  
  
• Contribute to existing security documentation and knowledge base, as well as identify and advocate for the creation of new materials
  
  
• Partner closely with the Sales and Services teams to understand customer needs, reduce friction areas to build better enablement resources
  
  
• Partner closely with HubSpot’s Compliance, Legal, Privacy, and Risk teams to understand current compliance and regulatory requirements
  
  
• Partner closely with various business teams on a variety of security-related processes, risks, and opportunities as needed
  
  
• Maintain knowledge of threat landscapes, regulatory changes, and industry best practices, while understanding the implications to both the HubSpot product and our organization overall
  
  

We are looking for someone who has...

• Strong understanding of cybersecurity concepts, technology stacks and best practices. This includes application security, host protection, vulnerability management, asset and configuration management, security incident and event management, etc.
  
  
• Direct cybersecurity experience in the SaaS industry, particularly in the web application space  
• Direct technical cybersecurity experience in an analyst, investigative or consulting role
  
  
• Excellent written and verbal communication skills
  
  
• Strong interest in building processes from scratch that drive scale and impact
  
  
• Strong project management skills with the ability drive projects to completion, collaborate cross-functionally, and navigate complex technical problems and landscapes 
• Experience in security operations, vendor management, IT compliance, or security consulting role
  
  
• Functional knowledge of Sarbanes-Oxley, SOC2, GDPR and CCPA
  
  
• Demonstrated success in a client or customer facing role, with an emphasis on high volumes of customer inquiries
  
  
• Experience answering RFPs, familiarity with RFP content management platforms is a plus
  
  

Even better if you:

• Have functional knowledge of data privacy concepts
  
  
• Can persuasively cross-collaborate with different teams in a rapidly changing environment
  
  
• Are familiar with the role security plays in SDLC
  
  

Cash compensation range: 119200-190700 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. 

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. 

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.