Senior Customer Success Manager, B2B (West/ CT) - USA Remote, USA Remote, United States
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,700+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
In this role, you will grow our B2B vertical by driving impact through our customer relationships. You will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers. You will own the entire lifecycle of the customer relationship from onboarding through continued renewal of our solution, while working with internal teams as needed to ensure successful relationships.
Our team is composed of creative problem solvers and execution focused Flymates who develop deep relationships with customers to …
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Regions Countries Benefits/PerksCompetitive compensation Competitive time off Employee stock purchase plan Global Induction Program Restricted Stock Units Wellbeing programs
SkillsConsulting Customer Relationship Management Payments SaaS Sales
Tasks- Collect product feedback
- Identify opportunities to increase client investment
- Lead onboarding process
- Own strategic relationships with clients
5 years
EducationB.S. in Business Administration M.S. in Business Administration
RestrictionsRemote
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9