Senior Customer Operations Executive (Part-Time)

MyTutor is the UK’s leading online platform for one-to-one learning, and we’re building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can’t. 

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of over 10,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We’re proud of the fact that over 1,300 schools have chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5 (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

You’ll join our tight-knit frontline Customer Operations Team, delivering a fantastic experience throughout our customers’ tuition journeys, whether it’s for 1 lesson or 100. 

As a Senior Customer Operations Executive, you’ll be the first point of contact for any of our users who have questions, problems and feedback. 

You’ll be the face of MyTutor, and for many customers, their first impression of the company. Within this broader team of 30, you’ll report into a Customer Operations Team Lead, but will also interact with Operations Managers, the Training & Quality team, and other customer-facing teams like B2C Sales, and the B2B Partnership team. 

Safeguarding is everyone’s business at MyTutor – We are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This post is subject to an Enhanced DBS Disclosure check with children's barred list check.

The Day to Day

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