Senior Customer Excellence Manager

Who we want:

• Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you will do:

This position serves as the face of the organization to the resident and fellowship programs within the Upper Extremities market and will organize and execute on all activities related to the program. In this role you will direct and oversee the strategy and implementation of the resident/fellows program and ensure that core activities are driven & key metrics are achieved. You will serve as an extension of the marketing team in the field to support clinical education events and national academic meetings. Core areas of focus will be education and training, clinical product support, Resident/Fellow tracking and internal transition when moving to practice, development of relationships, and support of residency/fellowship program needs in close partnership with medical education, sales and marketing. 

Strategy & Alignment

• Responsible for creating and maintaining a strategic plan for fellows engagement
• Ensures all strategies are aligned to the corporate and business unit objectives
• Collaborate effectively with various cross-functions to ensure aligned execution on all strategic programs
• Responsible for updating strategy effectiveness through the development and tracking of key metrics
• Measuring Fellows program effectiveness and making change recommendations based on findings

Collaboration & Program Execution

• Continuous benchmarking of best practices related to the interaction & engagement with Fellows
• Implementation & training of reps on best practices & programming surrounding the fellows strategy
• Partner with sales reps, sales leadership, and KOL program directors to optimize engagement and experience with Fellows
• Create strategies and programming that lead to the early adoption of Blueprint software before or during fellowship
• Partner with sales and Digital Field Marketing team to execute onboarding of new Fellows
• Collaborate with Medical Education to execute programming that connects Fellows with surgeon thought leaders in education programming involving Blueprint
• Establish metrics for monitoring Blueprint adoption in fellowships and recommend strategic changes, when necessary, to improve effectiveness

Fellows Course program execution

• Responsible for partnering …