Senior Customer Care Specialist (Dealertrack)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Customer Care Specialist

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $21.06 - $31.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack is hiring for a Senior Customer Care Specialist to join our team!

The Senior Customer Care Specialist roles will be a valued part of our Client Services Group. This role will be expected to complete all responsibilities listed within their operational area, as well as the job functions of a Customer Care Specialist.

This is a fully remote role, though candidates must be comfortable working 10:30 am-7:00 pm in the Eastern Time Zone.

Your Role:

• Engage customers and determine how to assist them.
• Answer and effectively respond to inbound phone calls via call center applications
• Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients
• Use company proprietary software for research, data entry, and account follow-up activity.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.
• Assist with Special Projects.
• Perform other duties as necessary.
• Ability to work a flexible schedule as needed, including occasional mandatory overtime.

Minimum Qualifications:

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.
• One year of experience in a customer service position
• Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier 
• Intermediate knowledge of PC software applications (i.e., MS Office, Excel, and Outlook) 
• Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy  

What we look for (Preferred):

• Knowledge of:
  • Client requirements for DMV and related documents 
  • Various state DMV forms and their use by the company 
  • Company proprietary software and knowledge of state abbreviations
• Good organizational, verbal and written communication skills; and the ability to adapt
• Experience working in a call center, customer service-related environment

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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