Senior Coordinator- Remote

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Position Summary

The Medicare Grievance Senior Coordinator will fully research and resolve beneficiary complaints.

These complaints can include various issues and may require coordination with various departments to fully reach resolution. Responses must be timely and include member focused solutions in both written and oral format.

Ideal candidates will have Medicare knowledge, customer service experience, attention to detail and the ability to multitask. Production and quality goals will align to time in the position.

Colleagues have opportunities to grow in the complaints business unit with opportunities for advancement via documented skill progression paths.

Required Qualifications

• Experience handling customer service phone calls and elevated issues

• Ability to document resolution in written communication to members in a professional and easy to understand manner

• Experience troubleshooting complex customer problems

• Attention to detail

• Ability to work across various departments as necessary to establish the root cause and resolution of the issue

• Ability to toggle between multiple applications

• Ability to juggle caseload effectively

Preferred Qualifications

• Experience handling customer service phone calls and elevated issues

• Ability to document resolution in written communication to members in a professional and easy to understand manner

• Experience troubleshooting complex customer problems

• Attention to detail

• Ability to work across various departments as necessary to establish the root cause and resolution of the issue

• Ability to toggle between multiple applications

• Ability to juggle caseload effectively

Education

The highest level of education desired for candidates is a bachelor’s degree or equivalent work experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time …