Senior Consultant Process Owner

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

Sustaining The Hartford’s unique workplace culture is vital to delivering on our purpose – underwriting human achievement – and continuously producing outstanding results. Our enterprise work model, which reflects a mix of in-office, hybrid, and fully remote roles, helps us attract, retain, and develop the talent we need to achieve the company’s strategic goals.

We are looking for a Senior Process Consultant to join the Group Benefits team. The goal of the team is to deliver on the Group Benefits strategy through strong process management discipline that focuses on continuous improvement and ongoing maintenance of key operational processes. The position will lead efforts, drive improvements, and support activities relative to our implementation, case installation and ongoing service processes. Key accountabilities of the position are outlined below:

• Aids with the design, development, and implementation of strategies and tactics for effective and efficient process management and continuous improvement.

• Provides guidance and expertise to all levels of leadership on process management, continuous improvement, strategic and tactical implications of business decisions.
• Puts Voice of Customer (VOC) and Voice of the Employee (VOE) at the center of all process changes. Ability to lead others through change including new system enhancements; business process decisions; and future visions.
• Business Planning and Strategy: Assists with the collection and analysis of Voice of the Customer and Voice of the Employee data. Applies best practices to all aspects of process management and continuous improvement of Operational level processes.

Continuous Improvement and Integrating Change:

• Executes continuous improvement of Operational level processes including tactical and operationally driven changes to the process including, enterprise to organizational complex problem, using lean methodology to develop solutions.
• Creating, managing, and updating a Continuous Improvement Plan and process.
• Executing and managing continuous improvement projects and activities
• Developing and implementing a root cause analysis process.
• Redesigning the process represented in a future state map and translated into continuous improvement activities.
• Contributes to the design of solutions and workarounds to daily workflow problems that arise in the execution of work until a permanent solution is implemented.
• Partners closely with multiple business areas to develop …