Senior Consultant (OT Exstream/ Steamserve)

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT #LI-Remote

OpenText’s Professional Services Customer Communications Management (CCM) team is a fast-paced, rapidly expanding organization specializing in OpenText’s CCM Software, including OT Exstream, StreamServe, Document Presentment and xPressions solutions.  These software solutions combine customer relationship management (CRM) and mission-critical communications with multi-channel output.  

The team has an opening for a senior level solution architect/consultant to be a key contributor for our team.  Professional Services is focused on working with OT’s CCM clients to develop and implement document automation solutions utilizing the OT CMM product set.  The Team’s goal is to engage with our clients to develop solutions that deliver a strong Return on Investment and achieve an excellent level of customer satisfaction.

WHAT THE ROLE OFFERS:

• Work with clients to analyze requirements and specify solutions
• Assist with the solution architecture design for integration projects of OT’s CCM software, including orchestration of publishing tasks and steps, optimization of logging, fault detection, error handling and channel delivery, all aligning with a client’s strategies and goals
• Implement integration components in Java, .NET, C/C++ or scripting languages
• Develop communication applications using OT’s CCM software
• Consult and mentor clients on deployment of OT’s CCM software and collaborate with the project manager to develop project estimates, including detailed project plans and work breakdown structures for small/ medium business unit level projects
• Create project documentation including architecture, integration, and development
• Potentially work on multiple customer engagements in parallel, ensuring client’s satisfaction

WHAT YOU NEED TO SUCCEED:

• Industry experience of 5 years to 10 years and Bachelor's degree in computer science or related field, or equivalent experience.
• Experience with at least one of the following:  OT Exstream, StreamServe, Document Presentment or xPressions solutions.
• Ability to understand the customer's business problem, need, or opportunity and to develop and implement a solution that appropriately addresses the business problem, need, or opportunity.
• Ability to lead the development, deployment, and technical quality of small and medium business unit level Information Technology (IT) based solutions (typically within multiple technology or specialty areas).
• Strong communication, time management, relationship building skills along with attention to detail

Other Desired Qualifications

• Cloud Native technologies (Docker, Kubernetes, Helm, etc.), microservices or specific hyper scaler technologies
• Experience programming for Linux/UNIX/MVS platforms, Web Services, and SQL
• Proficiency in foreign language other than English. French and Spanish desired.
• Experienced in graphical design or desktop publishing applications.
• Advanced knowledge of PostScript, AFP, PDF or other output formats.

For New York, Colorado and California residents, this job is expected to pay a minimum of  $130,000/annum  in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.