Senior Consultant, Experience Optimization - Remote

Job Description:

WE WELCOME APPLICANTS WHO ARE LEGALLY AUTHORIZED TO WORK FOR ANY EMPLOYER IN CANADA.

As a Senior Consultant, Experience Optimization (EXO), you will be a senior contact for key clients, and will develop strong client relationships and lead the day-to-day work of EXO project teams. Typical EXO projects include the design and development, and analysis of A/B tests, multivariate experiments, and personalization activities. In addition to leading project teams toward the successful completion of agreed--upon deliverables, you will assist senior leadership in identifying and pursuing incremental growth opportunities with clients. You will report to a Senior Director, Experience Optimization.

Responsibilities

• You will ensure the successful completion of agreed-upon project deliverables within statement of work ("SOW") scope, timeline, and budget.
• You will ensure the quality of the project team's work by offering constructive feedback and continually striving to "raise the bar" for Cardinal Path's standard of delivery.
• You will nurture client relationships by acting as a strategic advisor to the client, using a keen understanding of the client's business and objectives.
• You will conduct regular client communication, both in terms of strategic direction as well as tactical updates.
• You will proactively identify potential issues with client satisfaction and work with project team to address them.
• You will act on client satisfaction survey results, ensuring quality improvement plans are developed and executed as needed.
• You will work with individual contributors within the EXO practice to help them improve their subject matter expertise, client management skills, and generally professional development.
• You will work across practice areas within Cardinal Path to ensure EXO is well-understood across the organization and brought into as many client engagements as possible.
• You will identifyopportunities to improve our service delivery regarding quality, efficiency, and profitability.
• You will apply subject matter expertise to assist business development team with scoping and pricing estimates for new projects.
• You will have at least 4 years working in the field of digital optimization; working in a client results service organization, such as an analytics agency or a media agency
• You will have at least 4 years hands-on experience with optimization platforms such as Google Optimize, Adobe Target, and Optimizely
• You will have at least 2 years of recent hands-on experience in web analytics platforms such as Google Analytics and/or Adobe Analytics
• You will have experience in designing and planning A/B tests and multivariate experiments (estimating sample sizes, test durations, quantity of variants, etc.)
• You will have experience analyzing the results of experiments, both at the aggregate level and at the audience segment level
• You will be fluenct with basic concepts of digital user experience (UX)
• You will Exposure to Tag Management tools (Google Tag Manager, Adobe Tag Manager)
• You will Strong Excel and PowerPoint skills
• You will have a Bachelor's degree

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The anticipated salary range for this position is $75,000-$90,000. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

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