Senior Consultant, Conversion Rate Optimization - Remote

Company Description

Merkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients' teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.

Job Description

WE WELCOME REMOTE CANDIDATES RESIDING IN CANADA.

The Senior Consultant in our Experience Optimization (EXO) practice is a senior contact for key clients, and you will develop strong client relationships and leading the daily work of EXO project teams. Typical EXO projects include, but are not limited to, the design, development, execution, and analysis of A/B tests, multivariate experiments, conversion rate optimization (CRO) and personalization activities. In addition to leading project teams toward the successful completion of agreed--upon deliverables, the Sr. Consultant will assist senior leadership in identifying and pursuing incremental growth opportunities with clients. You enjoy mentoring individual contributors, partnering with clients to lead quantifiable success, and identifying opportunities to deepen client relationships. You will report to the Director, Experience Optimization.

Qualifications

Client Delivery

• You will ensure the successful completion of agreed-upon project deliverables within statement of work ("SOW") scope, timeline, and budget.
• You will ensure the quality of the project team's work by offering constructive feedback and continually striving to "raise the bar" for Cardinal Path's standard of delivery.
• You will nurture client relationships by being a strategic advisor to the client, using a strong interest in your client's business and goals.
• You will conduct regular client communication, both regarding strategic direction and tactical updates.
• You will identify potential issues with client satisfaction and work with project team to address them.
• You will act on client satisfaction survey results, ensuring quality improvement plans are developed as needed.

Practice Development & Mentorship

• You will work with individual contributors within the EXO practice to help them improve their subject matter expertise, client management skills, and generally professional development.
• You will work across practice areas within Cardinal Path to ensure EXO is well-understood across the organization and brought into as many client engagements as possible.
• You will identify and complete opportunities to improve our service delivery regarding quality, efficiency, and profitability.

Business Development

• You will identify and cultivate new business opportunities by exceeding client expectations with project delivery.
• You will participate in new business pitches.
• You will apply subject matter expertise to assist business development team with scoping and …