Senior Community Engineer

About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

Vercel is looking for a Senior Community Engineer who will be responsible for interacting directly with our customers in the Vercel Community.

This role requires both a strong technical foundation and a curiosity for a broad range of frontend technologies, reflecting the diverse stack used by Vercel customers. While Next.js experience is highly valuable, the ability to quickly learn and adapt to new frameworks based on customer needs is even more important. You'll also play a key role in supporting v0 adoption, helping developers onboard and troubleshoot as they build with it.

You will play a pivotal part in building a dynamic customer community that goes beyond just support. You'll foster best practice knowledge sharing, helping customers at all levels connect, learn, and grow together as Vercel Experts.

A major part of your role will be curating and scaling knowledge, ensuring that valuable insights don’t get lost but instead become part of a growing library of solutions, guides, and community-driven discussions.

Most importantly, you'll help elevate customers by sharing the “Vercel stage” with them, highlighting their work.

What You Will Do:

• Represent Vercel across our key communities, primarily in our official forums.
• Build relationships with customers because you enjoy helping them to succeed.
• Provide code-level assistance and work with customers to debug issues.
• Use customer feedback to work with Product teams for platform improvements.
• Create examples and patterns for how to achieve various goals using Vercel.
• Learn a wide array of primarily frontend technologies, becoming a true expert.
• Develop a strong level of expertise on both existing and new Vercel platform features.
• Complete engineering tasks to improve the forum infrastructure and customer experience.

About You:

• You thoroughly enjoy working with customers in public to help them achieve their goals.
• You have the foundational knowledge required to …