Senior Cloud Engineer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

As part of Product Engineering organization, you will be working on enhancing and building cutting edge tools and driving enhancements of cloud operations. We're seeking a seasoned senior engineer with a fervor for crafting high performance service solutions for enabling better cloud software enabled operations, continuous deployment to build cloud technologies of the future and build solution parity across platforms. This is a pivotal role that requires to be a self-starter backed by innovative problem-solving. As a creative self-starter, you'll play a pivotal role on this team.

Key Responsibilities:

• Design, Implement and Automate large scale distributed systems.
• Build tools and automation to help Five9 achieve better availability, scalability, latency and efficiency.
• Work with Engineering teams to deliver high quality software in fast-paced environment.
• Monitor production and development environments to build preventive measures to enable a fail-safe experience to our customers.
• Document and communicate clearly to architect and implement solutions.
• Work closely across teams and bridge the gap between product managers, architects, and implement reliable consistent solutions.
• Work with delivery teams on software improvements to achieve higher availability and lower MTTD.
• Expertise to debug and support production issues.

Requirements:

• 5+ years of professional software development life cycle / DevOps / production operations experience.
• 2+ years of systems support, debugging and networking experience.
• 2+ years of public cloud experience (GCP, AWS or Openstack).
• Excellent problem solving and analytical skills.
• Strong development and infrastructure as code experience using one or more programming languages – Terraform, Python, other scripting languages.
• Orchestration and container management know-how with Kubernetes, Helm, GKE and Docker.
• Experience with config management tools such as Ansible, Puppet or Chef.
• Experience with Incident Management Process, SRE best practices and continuous improvements.
• Ability to prioritize tasks, work independently and collaboratively within and across teams.
• Strong verbal and written communications skills.
• Bachelor of Science in Computer Science or equivalent experience.
• Must be a United States Citizen residing in the United States.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.