Senior Cloud Engineer - M365 (Sr Systems Engineer/Solutions Architect)

Essential Duties/Responsibilities:

The Senior Systems Engineer provides senior consultative services and project work for Professional Services clients and leadership within the Professional Services team. He or she is responsible for designing, implementing, and remedying complex technology solutions in two or more of the following “subject matter expert” areas:

1. Windows Servers: Provides design, project implementation, and high-level troubleshooting for infrastructure, including Windows Server (2019, 2016, 2012 R2, 2012, 2008 R2, 2003, 2000, NT) and virtualization environments on both Hyper-V and vSphere, in addition to Citrix XenApp and/or XenDesktop.

2. Cloud Technology: Provides architecture, project implementation, and high-level troubleshooting for public, private, and hybrid cloud infrastructure, including Azure, AWS, Office 365. [NOTE: FOR THIS POSTING, CANDIDATE MUST BE HIGHLY PROFICIENT WITH OFFICE 365, INCLUDING TENANT-TO-TENANT MIGRATIONS, G-SUITE TO O365 MIGRATIONS, MIGRATION TOOLS (BITITAN, SHAREGATE, SKYKICK), ADMINISTRATION, SHAREPOINT, POWERAPPS, TEAMS, FLOW, POWERSHELL, CLOUDAPP SECURITY, INTUNE, ETC.]

3. Active Directory: Provides design, project implementation, and high-level troubleshooting for Active Directory, including Group Policy, Access/Identity Management, Federation Services, Domain Controllers, etc. for medium to enterprise environments.

4. Networking: Provides architecture, project implementation, and high-level troubleshooting for networking infrastructure, including: Routing, switching, firewalls, WAPs, VPNs, load balancers, etc. in medium to larger LAN/WAN environments, including cloud environments (Azure, Amazon AWS).

5. Exchange/Messaging: Provides implementation, migration, and high-level troubleshooting services for Microsoft Exchange and messaging systems, including Office365.

The Senior Systems Engineer provides highly visible project work and consultation for Managed Solution clients. He or she is responsible for carrying out assigned work in the above functional areas, and any other projects as assigned by a supervisor. Additionally, he or she shall comply with all company policies and maintain strict client confidentiality.

Education and Work Experience Requirements:

• Bachelors’ degree in Computer Science, Computer Engineering, or related field, plus a minimum of 7 years’ experience providing server/desktop support within a Microsoft environment. Equivalent combination of education, experience, and skillsets will also be considered.

• High levels of project ownership and individual accountability in a results-oriented environment

• Demonstrated commitment to continuous learning and innovation

• Demonstrated commitment to strong documentation and repeatable standards

• Demonstrated excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Technical Skills/Competencies:

In addition to Subject Matter Expertise in his or her specialty area, the Senior Systems Engineer should have:

• Strong proficiency in either networking or Office365 migration, administration, and troubleshooting

• Strong proficiency in Windows Server (NT through 2019 preferred) and workstation implementation, administration and troubleshooting

• Strong proficiency in Exchange (2003 through 2019/Online preferred), Hyper-V, Active Directory, and Powershell/VBS, and SharePoint

• Working knowledge of Skype for Business and Office 365 preferred

• Strong proficiency in public/private cloud and virtualization technologies preferred: Azure, AWS, Office 365, VMware

• Functional knowledge of Okta, Public Key Infrastructure, SQL Server, or Linux/Unix/RedHat a plus!

Other Requirements:

Ability to work a flexible schedule for occasional overnight maintenance, upgrades, etc. Valid CA Drivers’ License and willingness to travel to client sites within the San Diego region.

**DUE TO CLIENT BACKGROUND CHECK REQUIREMENTS FOR A LARGE-SCALE PROJECT, THIS POSITION IS OPEN EXCLUSIVELY TO US CITIZENS.

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to lift and carry up to 10 lbs. Must be able to talk, listen, and speak clearly on telephone. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.

E-Verify Participation:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.

Compensation & Benefits*

Base Wage Range: $110,000 to $150,000 per year ($4,230.00 - $5,770.00 biweekly)

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies.

Additional Perks for Full-Time Employees:

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
• 40 hours of Sick Time per calendar year
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
• Holidays – Managed Solution celebrates 7 paid holidays each year
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
• Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
• $100K Life/AD&D policy provided for all employees, free of charge!
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
• $80/Month Cell Phone + Internet Reimbursement

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale.

Why our employees love working here:

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.

As we grow, we are anchored and driven by our Core Values: I <3 IT!

• Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.
• Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.
• Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.
• Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.

Managed Solution is Great Place to Work Certified !

Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Application Information and Hiring Timeline:

The initial application window will be through December 31, 2024. If this posting remains open beyond that date, Managed Solution may have extended the application window or may be collecting resumes for potential future openings. 

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