Senior Client Operations Lead

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

As our Client Operations Lead you will establish and maintain strong relationships and successful programs from the start of the implementation process through go-live for federally qualified health centers (FQHCs). The insight provided by your work will have a direct influence on client success and will inform how we drive growth. Everyday you play a vital role in the day-to-day operations of our team; helping to move things forward and provide consistent value to our clients.

To thrive in the role, you must have experience working directly with clients and have a healthcare background. 80% of your day you are interacting directly with clients.

Responsibilities

• Coordinate new client implementations
• Proactive tracking and execution of implementation steps across all stakeholders, internal and external
• Advocate for client success by creating client program performance reports and proactively identifying strategies for improvement regularly with client
• Deliver the best client service and support by helping clients troubleshoot, triage, and resolve requests quickly and effectively
• Prepare frequent ad-hoc reports/analyses, troubleshooting for external 340B entity clients, business partners, and internal teams (e.g. sales) as needed
• Provide feedback on product development as needed •
• Act as the “voice” of the client to our sales, product development, and internal operations teams, to ensure the clients are supported and heard
• Report and present on our progress to various internal and external leadership

Required Qualifications

• 3+ years client-facing experience in the healthcare industry, ideally in client success type role. You’ve worked directly with a portfolio of clients to implement programs and ensure engagement success
• 5+ years of healthcare experience
• 2+ years data analysis
• Ability to independently prioritize work, creatively and proactively problem-solve and deliver results when opportunities abound