Senior Client Manager, Business Development

At Adaptive, we’re Powering the Age of Immune Medicine.  Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

The Immune Medicine (IM) business unit at Adaptive Biotechnologies focuses on accelerating the research and development of transformative immune-based therapeutics that improve people’s lives. Adaptive has a robust IM platform that allows access to the massive diversity of the adaptive immune system. Adaptive is using this differentiated platform to develop its own therapeutics and partner with pharmaceutical companies to accelerate their R&D of innovative medicines.

The IM business has a growing portfolio of more than 50 biopharmaceutical companies that use IM’s platform, immunobiology and computational biology / bioinformatic expertise. The Translational Sciences team directly works with IM’s customers to support the development of immune-mediated, innovative drugs in oncology, infectious diseases, autoimmunity and neurodegenerative disorders.

The Sr. Client Manager, Business Development works directly with pharma customers to support the growth of our IM pharma business. The Sr. Client Manager will work cross-functionally to support executing on project commitments and timelines. The Sr, Client Manager is responsible for processing pharmaceutical/biotechnology customer contracts and orders, handling client inquiries regarding products and services, and managing end-to-end operational logistics. The Sr. Client Manager works cross-functionally with IM’s business operations, Translational science, Business Development and Licensing (BD&L) teams and is responsible for supporting and driving ongoing and new business opportunities to meet IM’s revenue objectives.

Reporting to the Associate Director, Client Management Business Development this individual will focus and contribute to four key business objectives: (1) Exemplary customer service, along with a demonstrated ability to work independently and function effectively as a member of the IM Pharma team, (2) support IM’s revenue goals by managing customer studies from initiation through completion, (3) drive operational excellence with new and existing industry and institutional customers who want access to IM’s platform, capabilities and expertise, (4) contribute to revenue generating efforts and strategic functional initiatives.

The Sr. Client Manager must be independent, organized, an articulate communicator via phone, email, or in-person meetings, and be attentive to detail. The Sr. Client Manager will need to understand both the technical aspects of Adaptive’s services and possess the ability to communicate professionally and effectively with internal and external, cross-functional stakeholders. A high degree of efficiency and organization is required for this role.

Key Responsibilities and Essential Functions

• SME on all aspects of product knowledge, applications and sample preparation processes within their scope of expertise and in accordance with Adaptive Standard Operating Procedures (SOPs)
• Serve as the primary point of contact for key pharmaceutical and academic clients, ensuring strong relationships and client satisfaction
• Lead client meetings, presentations and reviews to communicate progress, insights and opportunities for improvements.
• Manage end-to-end project, contract and order creation processes within Salesforce, ensuring accuracy and efficiency.
• Collaborate cross-functionally with internal teams (e.g. Lab, Translational Science, B&L, Sample Management, Accounts, Legal) to deliver high-quality solutions tailored to client needs
• Ensure seamless project execution by aligning internal resources and managing timelines effectively.
• Assist in the completion of RFIs (requests for Information), ensuring accurate and timely responses
• Support prospecting efforts by identifying and engaging potential clients to drive business growth.
• Collaborate and coordinate sample flow with Lab Operations and Sample Management teams
• Ensure documentation of all communications in Salesforce according to established SOPs and assist with updating SOPs
• Handle complex issues and triage responses to relevant parties within the organization as needed
• Point of contact for responding to complex/sensitive inquiries posted through our corporate website and document each inquiry appropriately
• Ensure completion by customers of sample manifest in accordance with Adaptive SOPs and manage all sample and shipping logistics with customers
• Track the management of sample inventory for active pharma/biotech studies
• Build on existing customer base by providing the highest level of customer service and support
• Address escalated issues as appropriate using established protocols
• Interact with clients, patients, visitors, and fellow staff in a courteous and professional manner
• All other duties as assigned

Position Requirements (Education, Experience, Other)

Required

• Bachelor’s Degree + 7 years of related experience, or
• Master’s Degree + 5 years of related experience
• Experience following and/or developing Standard Operating Procedures (SOPs)
• Strong interpersonal and organizational skills.
• Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority.
• Excellent listening, oral and written communication skills.
• An excellent team player – highly effective in working with others but also capable of working independently as necessary
• Professional and courteous telephone manner
• Demonstrated ability to handle technically complex scientific documentation and articulate technical concepts to customers
• Ability to multi-task and an attention to detail

Working Conditions

This position may work remotely. However, either Seattle, San Francisco or New York-based is strongly preferred. It may require up to 10% travel from time to time, and a willingness to work according to global hours, as needed.

#LI-Remote

Compensation

Salary Range: $100,600 - $150,800

Other compensation elements include:

• equity grant
• bonus eligible

ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. 

Interested in this position, but don’t meet all the requirements?  Adaptive is committed to building diverse, equitable, and inclusive teams across our organization.  Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.

Adaptive's benefits at-a-glance.

Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the Equal Employment Opportunity Posters for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.