Senior Claims Assessor (UK Remote Based)

Company Description

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

Are you an experienced Claims Assessor? Would you thrive in a team that empowers you to make critical decisions regarding your clients? Are you looking for a remote based role? If you’re a Claims Assessor in critical illness or terminal illness claims then we'd love to hear from you.

We’re recruiting for Senior Claims Assessors to join our expanding team. We’re offering a base salary of up to £45,000 depending on experience. 

The purpose of the role is to provide excellent customer service and claims handling. This will be through working proactively with Claims Assessors, claimants, medical professionals and 3rd parties, to obtain requirements to support claims assessment, meaning end-to-end time is minimised and customer satisfaction maintained.

What you'll be doing:

• Gathering appropriate evidence and medically assessing information to accept or decline claims. The claims may be complex, contentious or sensitive in nature
• Displaying logical reasoning consistently. You will need to apply this in a variety of circumstances. Including but not limited to fraud, overseas issues, litigation/prospect of litigation, liaising with Managers, GFC and legal services
• Communicating with internal and external customers, as well as third parties in a professional and efficient manner
• Ensuring customer expectations are met by obtaining and giving the correct information and keeping them fully informed of progress. You’ll utilise the most appropriate method of contact whilst providing a good customer experience
• Identifying appeals and taking ownership of complaints. This will include investigating root causes and escalating when required
• Providing ongoing training, coaching and technical support to team members
• Contributing to claims projects; identifying issues and recommending solutions to …