Senior Claims Adjuster - Crop

Responsible for delivering prompt and accurate claims service to policyholders and agents by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations.

Primary Responsibilities

• Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies
•Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statutes and regulations and complying with state and federal regulatory requirements
•Build and maintain relationships with customers by providing timely and accurate policy service, answering questions and communicating adjustment determinations
•Accurately document, process and transmit loss information in order to determine potential damages
•Participating in quality control tasks, audits, risk assessments and field reviews
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

• Associate's Degree or equivalent combination of education and work experience

Required Experience

• 3 years relevant experience

Required Licenses/Certifications

• Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver’s License

Preferred Competencies/Skills

• Clearly and confidently convey information to a wide audience
•Build and maintain professional networks
•Effective verbal and written communication skills
•Work effectively under pressure; able to comply with tight deadlines
•Collaborate with internal staff and external customers
•Use relevant information and individual judgment to comply with organizational and legal regulations
•Make decisions and act in uncertain and ambiguous situations
•Satisfactory driving record
•Ability to self-start and self-motivate
•Establish and maintain effective, trusting and respectful relationships with others
•Complete tasks attentively and thoroughly
•High attention to detail
•Work independently with little to no supervision
•Communicate outside the organization and share information as a positive aid to achieve best practices and objectives

Preferred Education

• Bachelor's Degree or equivalent combination of education and work experience

Preferred Experience

• Experience working in agricultural and farming
•multi-peril crop insurance and/or crop hail claims experience
•general claims adjusting experience

Preferred Knowledge

• Strong working knowledge of crop insurance regulations, policies, procedures and best practices
•Working knowledge of Microsoft Office Suite


About QBE

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