Senior Change, Release and Deployment Analyst

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release. Supports the deployment of the code to the test and production environments.

• Leads small projects
• Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support
• Reviews submitted change requests for compliance, accuracy, and completeness
• Supports the IT change and release manager with the setup of change management in the IT Service Management (ITSM) tool and adoption of improved process
• Provides communication and information, including relevant release reports and documentation as required
• Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle
• Carries out regular reviews of the change and release management processes with the IT change and release manager; regularly identify and recommend service improvements
• Monitors efficiency and effectiveness by providing management information on releases to senior management as required
• Assists the IT change and release manager in completing regular audits of the change and release management process
• Analyzes incident logs caused by releases to identify occasions where the process has not been followed; highlight any repeated non-compliance and ensure timely resolution/escalation
• Contributes to the IT risk register (working closely with the information security team) to identify and manage operational risks and work to eliminate areas of vulnerability
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 4 – 6 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

• One or more of the following skills are desired.
• Knowledge of Other: ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
• Experience with IT Service Management; Microsoft Office
• Experience with Other: an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
• Knowledge of Other: release management
• Experience with one or more of the following Other: ITIL Foundation or ITIL certificate in release, control and validation
• Experience with Ansible Automation Platform, including playbook development and role management.
• Strong knowledge of GitLab CI/CD pipeline configuration and automation.
• Experience with ServiceNow using API’s, dashboards, and reporting

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills

Pay Range: $73,800.00 - $132,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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