Senior Change Management Program Manager

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Upstart’s Learning & Operational Excellence team empowers employees with the knowledge, tools, and support needed to perform their job. We drive operational efficiency and continuous improvement through impactful learning experiences, process optimization, and strategic change enablement. 

As the Senior Change Manager at Upstart, you will serve as a change leader in the Servicing organization, driving successful implementation of operational and process changes that impact teams across the business. You will lead large scale initiatives from beginning to end identifying the change strategy and ensuring operational readiness. You will also refine best practices and ensure change efforts align with business goals. 

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones. 

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Own large change initiatives with organizational implications by delivering an impact assessment to ensure stakeholder engagement  and  coordinating training, communication and resource updates.
• Partner with Product, Engineering, L&D, Continuous Improvement and Operational Stakeholders to ensure alignment between technical readiness and operational adoption.
• Monitor adoption, utilization, and proficiency metrics by stakeholder feedback and survey results to identify and execute improvements in the change process. 

What we’re looking for: 

• Minimum qualifications:
  • 5+ years of Change Management or Organizational Development experience.
  • Strong stakeholder management and communication skills across all levels of leadership.
  • Experience conducting change impact assessments, defining change strategies and delivering change plans.
  • Experience using stakeholder feedback, utilization data or KPIs to evaluate change. 
• Preferred qualifications:
  • Familiarity with Jira, Confluence, Slack and project or workflow tools.
  • Experience working in a high-growth, tech-forward environment, specifically in financial services or operations. 
  • Deep understanding of how change integrates with project management, L&D, and compliance functions.
  • Experience evolving the  Change Management function.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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At Upstart, your base pay is one part of your total compensation package.  The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. 

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

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