Senior Business Systems Analyst - Remote

*We are open to supporting 100% remote work anywhere within the US.*

As a Digital Delivery Sr Business Systems Analyst (BSA) at ICF Next, you will apply your analytical and critical thinking skills to help solve client challenges. As a Delivery Sr BSA, you will support the work for your projects, you will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. This role requires strong analytical and documentation skills in a data digital environment, and the ability to properly prioritize, support the work, multi-task, and work collaboratively in an Agile environment.

The Work

ICF is supporting an outreach effort for a federal agency on a data modernization effort. This effort aims to discover and process map the current data site, offer a modernized solution to the data processes, and enhance the existing process to align with the agency’s strategic goals. The team consists of Product Management, stakeholder engagement, communications and analytics. The team works in 4-week sprints to deliver system discovery, data analytics, and user engagement data.

Responsibilities:

• Be an owner and driver of all aspects of the digital data discovery process, including meeting coordination and notes, planning, stakeholder engagement support, scrum master duties and Jira management.
• Support requirements solicitation using interviews – both internal and external, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis.
• Document requirements using variety of techniques including BDD-style specifications, feature identification, user stories, acceptance criteria, workflow diagrams, and use cases.
• Manage requirements traceability and track requirements status throughout the project using Jira.
• Communicate (both verbal and written) with the technical support team units and the client.
• Support facilitating team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback.
• Document technical support discussions, write requirements in Confluence, and decompose requirements into user stories in Jira.
• Support the product manager by translating product backlog items into the sprint backlog and sprint planning.
• Support the Product Manager in updating project dashboards, refining project milestones, and documenting project meetings.
• Collaborate with subject matter experts, developers, researchers, communications, and user experience researchers in an Agile environment.
• Suggest areas for improvement in internal processes along with possible solutions.
• Support the Product Manager in organizing the Confluence project space.
• Create standard templates for requirements and project processes.

Minimum Qualifications:

• Bachelor's degree
• 5+ years of experience in gathering, refining, and prioritizing requirements for digital products.
• 5+ years of experience working with cross-functional teams to build digital products using an Agile methodology.
• 5+ years of experience  working design, development and maintenance of technical documentation –features, use cases, design specifications, and other supporting system documentation, utilizing Jira and Confluence.
• Must be able to obtain a Federal Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.).

The ideal candidate will have:

• Strong analytical skills, especially business process.
• Excellent organization, communication skills, and attention to detail. Ability to follow-through, including the flexibility to perform in an ever-changing work environment.
• Ability to juggle multiple workstreams in a fast-paced environment and meet deadlines.

Preferred Skills and Qualifications:

• Experience diagraming processes using tools like Microsoft Visio
• Scrum Master experience/certification.
• Federal contracting experience.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$76,848.00 - $130,642.00

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