Senior Business Process Analyst

Description

The Senior Business Process Analyst analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements to meet business growth, quality, and scalability goals. Engages with other departments to better understand business requirements and collaborate on solutions. Research best business practices within and outside the department to establish benchmark data. 

Essential Functions

Assess current processes and identifies defects, root causes, gaps, and areas of improvement; balance technical expertise with a general understanding of business objectives to recommends innovative changes to develop and enhance processes and best practices to ensure maximum efficiency and appropriate utilization of resources.

Research best business practices within and outside the organization to establish benchmark data to support strategic direction of the enterprise. Interpret customer needs, translate concepts into recommendations, and quantify results and trends.

Research, analyze, and report fluctuations in financial and business results to identify trends and research variances. Make recommendations to improve company performance, KPIs, cost control, and resolve issues.

Prepare detailed and accurate written reports with sound, actionable business insight for presentation to leadership.

Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition.

Apply advanced quantitative, qualitative, and analytical skills, as well as an ability to understand the big picture, and the varied needs of different stakeholders to identify impacts and benefits.

Ability to decipher ambiguous requests, while able to synthesize information into recommendations across a variety of audiences.

Participate in discussions with technical experts on system functionality and impacts to identify technical solutions to meet business objectives.

Identify training and development materials, communications of changes, manuals, etc. 

Create an implementation plan and provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management.  

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business Administration or related field or equivalent experience

6+ years of process improvement or process reengineering experience

Six Sigma Black or Master Black Belt certification.

Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations.

Experience with financial and risk analysis, making recommendations, and preparing business cases including cost-benefit analysis.

In-depth knowledge of project planning techniques and methodologies of in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Experience with business process analytics using Excel, flowcharting, activity diagrams, and workflow models.

Advanced ability to use process improvement methodologies including Six Sigma, Lean, and other tools and techniques, including statistics and data analysis as well as change leadership methodologies.

Ability to document, propose, negotiate, and present approaches and solutions.

Strong analytical skills with a strong working knowledge of the business to effectively translate business needs to process, IT, or other solutions.

Ability to visualize and create plans for future business outcomes and changes.

Demonstrated experience using tracking, reporting, and process mapping tools.

Strong conflict management skills, effective influence, change management, and coaching skills.

Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization.

Preferred Skills

Ability to work Eastern Time Zone business hours. 

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.