Senior Business Operations Associate

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

As one of the first Business Operations team members at Zip, you will be responsible for driving strategic initiatives, developing and optimizing processes, and working on high-impact, cross-functional projects that drive operational efficiency and long-term growth. You will collaborate with team members across all different departments, manage key projects from start to finish, and ensure that Zip’s processes and systems are scalable and effective. This role is ideal for someone who thrives in a fast-paced, data-driven environment and is eager to take on new challenges to help Zip achieve its business objectives.

You Will

• Lead and execute strategic projects that drive business outcomes across multiple functions, helping Zip scale operations effectively.

• Collaborate cross-functionally with teams across the business to implement strategic initiatives and ensure alignment on key business objectives.

• Design new business processes “zero-to-one” and optimize existing processes and systems for “one-to-ten” improvements in operational efficiency and scalability

• Analyze operational data, identify trends and pain points, and provide actionable insights to improve business performance.

• Work directly with senior leadership to creatively identify and capture the business’ biggest opportunities

• Drive change management initiatives, helping teams adapt to new tools, systems, and processes.

Qualifications

• 4 year undergraduate degree from a top school (preferably in a quantitative field such as Business, Economics, Engineering, or related).

• 1-3+ years of experience in strategic roles such as management consulting, business operations, private equity, investment banking, or in a fast-growing startup.

• Ability to take ownership of projects and drive them independently, with a focus on results.

• Strong ability to analyze business data, identify trends, and derive actionable insights. Excel and PowerPoint proficiency is a must.

• Proven ability to manage multiple projects simultaneously, prioritize effectively, and execute with attention to detail.

• Ability to think critically and strategically to solve complex problems and optimize business operations.

• Excellent written and verbal communication skills with the ability to present complex ideas clearly and influence stakeholders across different teams.

Preferred Qualifications

• Based in SF or willing to relocate; this is a mostly in-office role

• Familiarity with complex datasets, modeling, and reporting

• Previous experience in a high-growth or rapidly scaling organization

• SQL or data visualization tool experience is a plus

The salary range for this role is $120,000-$150,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

📈 Start-up equity

🦷 Full health, vision & dental coverage

💸 401k plan

🍽️ Catered lunches & dinners for SF employees

🚍 Commuter benefit

🚠 Team building events & happy hours

🌴 Flexible PTO

💻 Apple equipment plus home office budget

We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!