Senior Business Operations Analyst - Remote

About the Company

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.

Meet The Team: 

Business Operations professionals identify, design, and manage the implementation of solutions to problems, projects or processes that impact the business. To that end, the ideal candidate should have a strong technical background working with enterprise software solutions, excellent critical thinking skills, knowledge of best practices in business processes, and a motivation to drive positive change.

What You'll Do:

• Supporting 2-3 leaders to effectively run the front of the house within their division. 
• Aim to eliminate bottlenecks, increase productivity, and enforce accountability. 
• Provides a combination of administrative, analytical, and technical support for the organization.
• Uses and maintains relational databases and other reporting tools to analyze, compile, calculate, track, report and clean-up data pertaining to various reoccurring processes.
• Prepares, responds, and gathers data requests in various configurations.
• Develop and govern programs and processes by forming relationships and strong partnership with cross-functional teams to ensure all aspects of the business operations programs are supported and delivered to the highest standards.
• Drive repeatable success using data and process for decision making along with continuous improvement expertise for operational efficiencies and best practice sharing.
• Supports and optimizes those processes and workflows across the division to promote effective operations and enable us to be efficient and effective.
• Utilize Agile or related project management system to manage data, statistics, timelines, deadlines, meetings, tasks, etc., in an efficient manner. Create scorecards, track data, and produce metrics, tables, and/or other methods to demonstrate real-time data and results.
• Create reports, charts, graphs, and presentations to aid in communication of business results and fluctuations.
• Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver documents and presentations, as needed.
• Demonstrate the ability to manage and resolve critical incidents and escalations in a timely manner, using effective communication and problem-solving skills to minimize impact and risk.
• Engage with other teams in the company, representing the engineering group, forming relationships, helping find opportunities for collaboration and resolving blockers.

What You'll Need to Succeed:

• Demonstrates competences and technical proficiencies typically acquired through:
  • BS and 10+ years of experience OR MS and 7+ years of experience
• Requires moderate skill set and proficiency in discipline; completes important work under moderate supervision with some latitude for independent judgment.
• Experience with databases and/or management systems.
• Excellent communication skills with the ability to synthesize complex topics into succinct messages.
• Highly organized and deadline oriented as well as thrives in a fast-paced environment.
• Self-starter who can work independently.
• Ability to effectively work within and lead cross-functional teams with geographically dispersed team members throughout the globe.
• Ability to learn through on-the-job experience, training courses, and self-directed research.

Bonus Points: 

• Ability to communicate complicated concepts and recommended courses of action to engage internal stakeholders.
• Technology background with proven ability to quickly understand complex technology subjects.
• Highly customer-focused, business-oriented, and objective-driven.
• Ability to successfully manage multiple priorities and projects.
• Detailed-oriented with a natural curiosity and confidence to ask questions.
• Working knowledge and experience in Microsoft Office applications, including PowerPoint, Excel and Outlook.
• Fluent in English, both spoken and written.

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees  
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance 

At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.

Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply. We’re always looking for those that are hungry, humble, and people smart and your unique experience may be a great fit for this role or others.