Senior Business Data Analyst

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.
We are looking for a Senior Business Data Analyst to join a newly formed central analytics team within the finance organization. Reporting to the Sr. Director of Business Analytics, you will be responsible for supporting the analytic & reporting needs of the implementation team. Your work will help drive performance management & key decisions around a complex implementation process. As part of a newly formed team, this role will be critical to establishing a new baseline for quality reporting & analysis to drive business insights & unlock growth for Olo. 
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Be Doing

• Develop & maintain a suite of reporting for the Implementation Leadership, establishing new KPIs & leading indicators of success 
• Develop and maintain SQL queries to extract and analyze data from Snowflake, combining data from multiple systems
• Create and manage interactive dashboards using Tableau and Looker to visualize key performance metrics and insights
• Conduct deep dive analysis in close coordination with the Implementation leadership team to develop an understanding of performance drivers. 
• Monitor data quality & work with stakeholder teams to build & maintain a culture of data hygiene
• Assist in troubleshooting data-related issues and implementing solutions to improve data usability and accessibility
• Stay current with industry trends and best practices in data analytics and business intelligence

What We'll Expect From You

• Bachelor’s degree in Business, Economics, Data Analytics, Computer Science, Engineering, or a related field
• 5+ years of experience in a Business Analyst or Data Analyst role
• Proficiency in SQL for data extraction and analysis, experience with querying Salesforce data a plus
• Experience with data visualization tools, specifically Tableau and Looker. Familiarity with Python and DBT is a plus
• Strong analytical and problem-solving skills, with attention to detail
• Ability to operate with ambiguity when technical requirements may need to be discovered
• Excellent communication skills, with the ability to convey complex data insights to non-technical stakeholders
• Ability to work collaboratively in a fast-paced, team-oriented environment.

About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $99,935 - $136,113 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 
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