Senior Business Analyst

INSTANDA is the world's first no code platform for Insurance. A pioneering Insurtech, we’re revolutionizing the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognized as the best policy administration platform for innovative insurers, winning awards in both the UK and US.

Headquartered in the UK, with a significant presence in North America. INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our North American Client Delivery team is at the forefront of our growth plans.

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About the role:

We are looking for a smart and technically savvy Senior Business Analyst to join our Delivery team and help drive the growth of INSTANDA.

The Delivery team is responsible for ensuring client requirements are understood and communicated with the development and configuration teams accordingly.

You’ll be responsible for gathering requirements, documentation, configuration and client support of the INSTANDA platform. This is a customer facing role, the ideal candidate should have an analytical mindset and excellent communication skills, to ensure the smooth delivery of our solution to our clients. The position is perfect for someone who wants to experience working for a scaling tech company and be instrumental in helping our business thrive. You will be expected to develop a comprehensive understanding of the INSTANDA platform as you will be a conduit between clients and developers.

What you will do:

• Full immersion on INSTANDA platform: your success in this role is directly correlated to learning, understanding and developing substantial knowledge of the INSTANDA platform
• Conduct interviews and workshops with our clients and stakeholders to clarify requirements
• Effectively capture, understand, define and document functional and non-functional business requirements that gather the clients' key criteria and technical requirements, and align these to our commercial and technical considerations
• Contribute to client solution design, including approaches to meeting client needs using current INSTANDA capabilities and suggesting and helping to design new client features
• Partner with our service delivery and engineering teams to support design and sign off potential new functionalities
• Support the UAT process of the INSTANDA configuration and of new functionalities
• Take a hands-on approach to troubleshooting
• Manage and prioritize client delivery project Sprint Backlogs

Requirements

• 5+ years’ experience as a Business Analyst in the Property & Casualty Insurance market
• Experience of the end-to-end software delivery lifecycle
• Experience working with development teams
• You will have experience of process and systems analysis and be able to translate technical principles into business objectives
• We want to understand the depth and breadth of your stakeholder relationship management approach and skills as we need you to consult with our clients and partners on product configuration, development, QA and business and technology integration
• We need you to be confident in presenting to clients, partner organizations and within INSTANDA and have experience of converting business requirements into configuration, development and technical needs underpinned by commercially viable business outcomes
• Experience of SaaS or platform technology solutions will be a distinct advantage
• You’ll have an ability to multi-task and handle competing deadlines in our fast-paced dynamic environment

Benefits

• Pay range: $130,000 – $140,000 USD
• Generous 28 vacation days, plus 10 US holidays per year.
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• Freedom Pass work up to 4 weeks of the year from anywhere.
• FlexiBank you decide when to use your public holiday allocation.
• We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
• INSTANDA offers a 401(k)/ RRSP and matches employee contributions up to 3% of salary.
• All employees are included in the company discretionary bonus scheme.
• Access to an Employee Assistance Program
• Annual learning & development allowance of $1,250 USD
• Free access to LinkedIn learning and Microsoft ESI learning platforms