Senior Business Analyst


Senior Business Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

CACI is seeking an experienced IT Business Analyst to work closely with a team of ServiceNow Developers, Business Analysts, and ServiceNow Architects on a contract supporting Department of Homeland Security’s network and security operations. The IT Business Analyst will work with the team to collect and define client requirements, analyze and document business and technical processes, conduct quality assurance and control activities, and provide overall program and project support across teams.

About the Role:

  • Providing operational program and project support to program manager and team leads.

  • Analyzing and documenting business and technical processes to formulate and develop new and modified business information processing systems.  

  • Coordinating with cross-functional teams to ascertain system and network requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user’s acceptance.

  • Writing and editing documents such as Standard Operating Procedures, Work Instructions, and Job Aids.

  • Conducting Quality Reviews of documentation to identify improvement opportunities.

  • Increasing proficiency in specific business disciplines such as Operations Management.

  • Create and distribute operational reports as requested.

  • Facilitating projects and coordinating with cross-functional teams to produce better business outcomes.

  • Collecting and maintaining program/project metrics and develop improvements in metrics.

  • Facilitating project activities and coordinate with cross-functional teams to meet deadlines.

  • Hosting and facilitating daily/weekly/monthly project/operational meetings with government and contractors.

  • Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.

  • Developing and producing documentation, reports, and presentation slide decks.

  • Preparing and presenting briefing materials to staff, executives, and federal customers. Interactions involve client meetings and interfacing with senior management.

Required Qualifications:

  • Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD)

  • B.A./B.S. or equivalent + 10 years of relevant experience

  • Previous experience as a Scrum Master

  • Previous experience as a Business Analyst

  • Attention to detail and resourcefulness

  • Direct scheduling experience, preferably working on other large Government contracts.

  • Expert at using Kanban boards and agile methodologies

  • Expert of Scrum methodologies

  • Experience with JIRA and Confluence

  • Strong communication skills (verbal and written)

  • Strong Microsoft Office experience, predominantly Excel, Visio and PowerPoint

  • Self-starter with the ability to work independently with limited to no guidance

Preferred Qualifications:

Any of the following certifications is highly desired:

  • SAFe Agile

  • Certified Scrum Master

  • ITIL Foundation

  • Other IT technical certifications

  • PMP

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:



Job Profile


Best Place to Work Character-based culture Competitive benefits Competitive compensation Flexibility Flexible work-life balance Learning and development opportunities Mission-oriented


Agile Agile methodologies Communication Confluence Documentation Editing ITIL Jira Microsoft Office Operations Management Quality Assurance SAFe Scrum ServiceNow

  • Analyzing and documenting business and technical processes
  • Collecting and defining client requirements
  • Conducting quality assurance and control activities
  • Contribute to documentation in the Knowledge Base
  • Creating and distributing operational reports
  • Developing and producing documentation and reports
  • Facilitating projects and coordinating with teams
  • Interfacing with senior management
  • Preparing and presenting briefing materials
  • Providing program and project support
  • Writing and editing documents

10 years


B.A. B.S. Information Technology


ITIL Foundation PMP SAFe Agile Certified Scrum Master