Senior Associate - Process Management, Servicing Back Office (Work From Home)

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. 

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. 

General Responsibilities: 

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives 

• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives 

• Identify and implement process improvements driving issue resolution/risk mitigation activities 

• Tracking and resolving process breakdowns 

• Understanding customers’ needs of the process and driving process improvements 

• Developing and maintaining formal process documentation including procedures and process flow diagrams 

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions 

• May lead a team and/or direct others on projects 

The successful candidate will:

• Thrive in a dynamic, fast-paced environment and manage multiple priorities. Comfortable with ambiguity and enjoy cutting through distractions to discern priorities and create structure when none exists

• Utilize excellent communication and partnership skills, which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes while leveraging data

• Understand the big picture but is also able to execute with close attention to detail

• Build relationships and influence across levels and functions

• Be intellectually curious with the drive to understand how things work

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots …