Senior Associate - Process Management, Controls and Risk Support (Work From Home)

Senior Associate - Process Management, Controls and Risk Support (Work From Home)

Level: Senior Associate

Type: Work from Home - See requirements below.

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. 

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards; as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers. 

A great opportunity exists for a detail oriented, innovative, confident, and experienced professional to join the Business Operations Process & Engineering Team as a Senior Associate Process Manager within the Business Cards and Payments Organization. Successful associates are self-motivated, possess strong decision making ability and are comfortable researching and solving problems across multiple areas and systems. In addition, this associate will have strong interpersonal skills that are crucial for fostering collaboration and teamwork within the team and with our internal partners. 

A successful candidate for this Sr. Process Manager role will:

• Work with business partners to identify, manage, and mitigate risk to Capital One

• Develop a strong understanding of risks, requirements, controls, processes, and corrective actions through review and evaluation

• Partner with vertical risk managers to perform an analysis of risks and requirements and their association with the control

• Support control and process documentation creation and revision, including version control

• Assist in the planning and execution of control assessments and hygiene

• Serve as a SME for compliance controls, troubleshooting control questions and issues, ensuring adherence to regulations, and maintaining detailed documentation

• Monitor multiple processes to ensure they meet the needs and intent of the business; sharing reporting and consistent updates to leadership

• Identify and drive improvements that streamline, automate, and reduce risks of processes that would improve internal/external customer experience

• Exhibit creative thinking and problem solving skills to achieve desired outcomes, by bridging gaps, improving and clarifying needs and providing appropriate solutions that are scalable, standardized, and operational ready

• Furthering the Well Managed agenda within Card to drive sustainability, amplify simplification & automation, enable ownership & accountability through transparency, and strengthen the control ecosystem

A successful candidate for this role would have a consistent track record of demonstrating the following attributes:

 Detail-oriented nature - notice small details that others may miss and respond quickly to address potential gaps

• Inquisitiveness - challenge the status quo and remain open to new ways of problem solving

• Proactiveness - ability to detect areas of risk or opportunities for improvement and respond autonomously

• Fungibility - have an ability and desire to learn new things and add value to the business

• Strong results orientation - display an intense focus on achieving both short and long term goals

• Growth Mindset - continually looks for opportunities to build transferable and job-related skills

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

Candidates must live within approximately 100 miles of one of the hub locations based in 23238, 22102, or 75023 and be comfortable coming in person whenever required with no less than 24 hours 

notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification 

• At least 2 years of experience in Process Management or Project Management

• At least 2 years of experience in Risk Management

Preferred Qualifications: 

• Bachelor’s Degree or Military Experience

• 3+ years of experience in Process Management or Project Management 

• 3+ years of Risk Management

• 2+ years of experience in auditing

• Business Process Management (BPM) Certification, Lean certification or Six Sigma certification 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $78,400 - $89,500 for Sr. Process Manager

 

McLean, VA: $86,300 - $98,400 for Sr. Process Manager

 

Richmond, VA: $78,400 - $89,500 for Sr. Process Manager

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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