Senior Associate - Enterprise Account Management, Restaurants - New York, NY; Los Angeles, CA; United States - Remote

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. As a Sr Associate on the Enterprise team, you will deliver and support an operational game plan for our top strategic partners as well as work cross functionally with marketing, analytics, and product to drive our business forward.

You will report into Manager, Enterprise Partnerships on our Enterprise Account Management Restaurants team in our Enterprise Organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

Relationship Management

• Build and manage direct relationships with important partners throughout each brand leading weekly partnership calls, providing reporting, and ensuring Merchant-first needs are met at all levels
• Operationalize the development, adoption and scaling of opportunities to grow our partners' digital businesses with our largest convenience partners (i.e. launching new stores, expanding menus, pitching and building marketing campaigns, etc.)
• Help build client-facing materials (e.g., Quarterly Business Reviews, weekly partnership reporting)

Data Analysis & Operational

• Develop new and leverage existing analytics for our clients to provide insights for our largest convenience accounts
• Liaise internally with partnership leads and cross-functional partners to guide special projects (i.e. store-level analysis of cancellation rates to identify areas of operational improvement, evaluating/troubleshooting escalated feedback)
• Oversee continued operational success for existing clients by managing implementation of expansion plans (onboarding, development/scaling of support channel and processes)

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