Senior Associate, Clinical Quality Review

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

As the Senior Associate, supporting Clinical Quality Review at Headway, you will play a pivotal role in ensuring the delivery of high-quality patient care as we scale to clinical excellence. You will be responsible for supporting the clinical quality review processes, implementing quality improvement initiatives, and promoting a culture of continuous improvement. 

You will:

• Clinical Quality Review: Conduct comprehensive reviews and analyses of clinical data, documentation, and performance metrics to assess the quality and effectiveness of patient care delivery.
• Quality Improvement Initiatives: Lead or participate in quality improvement projects aimed at enhancing patient outcomes, safety, and satisfaction. Develop action plans, implement interventions, and monitor progress to achieve measurable improvements in clinical quality.
• Policy Development and Compliance: Develop, update, and enforce clinical quality policies, procedures, and protocols in accordance with industry standards, regulatory requirements, and best practices. Ensure compliance with relevant regulations and accreditation standards.
• Support Training and Education: Provide training and education to clinical staff on quality improvement methodologies, documentation best practices, and regulatory compliance requirements. Foster a culture of accountability, transparency, and continuous learning.
• Collaboration and Communication: Collaborate with interdisciplinary teams, including clinician and cross functional stakeholders, to align quality improvement efforts with organizational goals and priorities. Communicate effectively with stakeholders to ensure buy-in and support for quality initiatives.
• Performance Measurement: Develop and …