Senior Architect

Summary

As the Architect and Service Owner, you will help lead the design, development, and delivery of the US Bureau Content (USBC) Solution Install and Update service. Your focus will be on managing the service lifecycle from inception to retirement, and ensuring that services meet customer needs while being efficient, scalable, and repeatable.

You will collaborate with various internal and external stakeholders, including Solution Architects, Project Managers (PMs), Sales Teams, Offshore Teams and Delivery Consultants, to ensure successful service rollouts and adaptations based on feedback and real-world experiences.

Job Description

Key Responsibilities:

Service Lifecycle Management:

• Participate in the development and prioritization of services ensuring alignment with overall service strategies.

• Understand the complete service lifecycle, from ideation to publication and eventual retirement, adapting services as needed to meet customer and delivery requirements.

• Provide feedback on estimated vs. actual delivery estimates and identify areas for improvement.

• Act as a primary point of contact for service-related inquiries, ensuring services are ready for release with all necessary resources and collateral.

• Collaborate with customers, project teams, and stakeholders 

Delivery Enablement:

• Design and implement a knowledge enablement plan for consultants delivering the service, including creating collateral and plans for training and shadowing.

• Ensure that key resources are identified, trained, and available for initial launch, and maintain up-to-date Salesforce Skills records.

• Collaborate with the Resource Management Office (RMO) to keep track of trained personnel.

• Support Sales and PMs teams in positioning services, including tailoring offerings to meet customer needs and expectations.

• Continuously improve service delivery efficiency, adapting based on real-world implementation and feedback from stakeholders.

Collaboration and Communication:

• Regularly update the SCC team, PMs, and other key stakeholders on the current state of services, risks, and opportunities.

• Attend agile ceremonies and scrum calls to align on progress and risks, ensuring transparency in service development.

• Collaborate closely with the offshore manager and solution architect to engage with customers, gather requirements, and ensure alignment with overall goals.

Service Development:

• Help with creation of service-specific collateral, ensuring consistency with Essential Services templates and methodologies.

• Ensure all service collateral is in a ready state for review and publication, enabling easy replication of the service delivery.

• Provide mentorship and guidance to delivery teams on client presentation and service delivery expectations.
   

Team Accountability & Alignment:

• Manage timelines and deliverables for contributors, ensuring clear communication of expectations and alignment with service objectives.

• Monitor time allocation against deliverables to ensure consistent progress and adjust …