Senior Analyst, Physician Health Program

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today

THE JOB: Senior Analyst, Physician Health Program

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $90,640 - $113,330

Reporting to the Manager, PHP Business Operations, the Senior Analyst supports the data analysis, reporting, and performance monitoring to drive operational success and support strategic goals for the PHP team. This role involves working on a variety of initiatives to improve the PHP’s clinical, financial, and operational effectiveness. The Senior Analyst will be tasked with designing and implementing performance tracking systems, developing KPIs, supporting financial reporting, and collaborating with both internal and external stakeholders to ensure project success.

Key Responsibilities:

• Data Management & Reporting:Extract, load, and analyze clinical and operational data to fulfill reporting requirements and support organizational goals. Design, evaluate and strategically develop new metrics and KPIs, leading to improved dashboards and analytic summaries for stakeholders, including Ministry of Health and DoBC leadership, and ensuring actionable insights. Analyzing quantitative and qualitative program data and making recommendations to support continuous program improvement. Presenting and communicating findings to internal and external stakeholders. 
• Performance Monitoring & Optimization:Implement performance testing and monitoring processes to ensure systems and workflows are optimized. Recommend and implement strategies for performance improvement and collaborate with cross-functional teams to drive initiatives forward.
• Strategic Project Development:Show analytical and operational leadership to support all program activities, high level funding decisions and other projects as needed e.g. such as develop a strategic work tracker and collaborate with the finance team to streamline financial tracking and reporting processes. Apply project management and coordination skills to ensure project deliverables are advancing in a timely manner. Developing data collection tools (e.g., survey design, interview guides, etc.) 
• Collaboration & Stakeholder Engagement: Work independently with both internal and external stakeholders, including external vendors and Divisions of Family Practice, to manage projects and foster collaborative efforts for improved service delivery and network building. Creating and maintaining relationships with internal and external stakeholders to foster alignment with the strategic work of PHP. Apply communication skills to prepare written and verbal communication to inform policy development and decision making.
• Financial Analysis & Budget Oversight:Conduct financial analysis to assess project ROI and cost-effectiveness. Collaborate with the finance team to align performance metrics with financial objectives and ensure accurate financial reporting.
• Documentation & Process Improvement:Maintain clear documentation and standard operating procedures for all tasks. Stay updated on industry trends and best practices in performance analysis to continuously improve systems and processes.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (A):

• Establishes clear goals and priorities and determines criteria for assessing issues and opportunities.
• Systemically analyzes relationships between different information sources and apparently independent problems and issues.
• Proactively resolves highly complex, undefined issues and anticipates trends and outcomes that are not readily apparent on the surface.
• Translates analytical reports into management presentations, and provides guidance to resolve issues.
• Identifies areas of significant concern or opportunity and initiates research to identify critical problems.

Building Relationships (A):

• Maintains effective communication and collaborates significantly with peers organization-wide
• Shares ideas, issues, and opportunities with members of personal network and maintains relationships with relevant professional groups and organizations.
• Sets objectives necessary for obtaining feedback and assistance.
• Seeks referrals from others with relevant expertise and influence.

Problem Solving (A):

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
• Proactively anticipates and prevents problems.
• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
• Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project 
• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

Communication For Results (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving, planning and consensus with business partners.
• Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
  
  

 Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Completed graduate university degree or recognized professional designation in a specialized field, and up to three to five years of progressive and related experience; or having an equivalent level of related work experience in-lieu of post-secondary education.
• Demonstrated achievement in quantitative and qualitative research, analysis, and writing, particularly survey methodology
• Excellent writing skills and proven ability to develop clear concise and comprehensive reports, briefing notes, and presentations for diverse audiences.
• Working knowledge of quality improvement, change management and evaluation methodologies.
• Strategic and tactical problem solving approaches, and ability to convert strategic objectives into tangible action plans and results.
• Excellent judgment in setting priorities, proactively identifying issues and determining action required when working under pressure and deadlines.
• Proven ability to work with diverse groups of individuals who have varying interests.
• Superior interpersonal, oral communication and relationship management skills.
• Fundamental knowledge of the organization and it’s interrelated components within the BC healthcare system.
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook
• Must be willing to travel occasionally as required and work outside regular business hours on occasion.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.