Senior Analyst, Communications (Content Writer - Remote Work)

Position Summary...

What you'll do...

Looking for a new role that will be both challenging and rewarding, then continue reading to see if this position grabs your interests.

As a Senior Analyst, Communications - Content Writer for the Seller Support and Risk Operations teams within Walmart Marketplace, you'll be responsible for creating and updating internal documentation used by contact center associates to assist our sellers. This role is pivotal in ensuring clear and effective communication and support for our marketplace sellers.

You’ll sweep us off our feet if:

• You are customer, seller and associate focused

• You have excellent writing skills

• You have strong analytical abilities

• You have been responsible for creating and executing a strategy in a rapid growth environment

• You have excellent research skills

• You have strong communication and leadership skills

• You’re organized, disciplined, and can manage multiple projects simultaneously

• You’re a master at making complex subjects easily understood through visuals

• You have high standards and can keep teammates accountable

• You are comfortable working in a fast-paced, ambiguous environment

You’ll make an impact by:

•  Provide assistance with communication expertise for the business by managing cross-functional communication teams; creating and providing status updates to leaders; counseling functional area leaders and associates on writing and executing effective communications; and managing competing communication priorities for assigned business areas.​

• ​Supports development of communications materials such as intra-divisional or cross-divisional messages, talking points, frequently asked questions, promotional materials, presentations, articles by using expertise in writing, multimedia, graphic design, or technology; balancing changing and competing priorities; gathering content from a variety of sources; creating drafts and revisions; and planning project activities.

• Evaluates the ongoing effectiveness of communication plans, programs, and initiatives by consulting with key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; applying key learnings from internal and external benchmarking; participating in meetings with assigned functional areas to understand status updates on communication processes, requests, and communications sent; and visiting field leadership to ensure communications are meeting field expectations.

• Executes business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

• Implements strategic communications across the business by participating in cross-functional teams to develop appropriate communication strategy and evaluate business needs and desired outcomes; ensuring continuity of …