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Senior Analyst, Claims Optimization - Remote

Hi, we're Oscar. We're hiring a Senior Analyst, Claims Optimization to join our Claims Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is responsible for supporting process improvement and issue resolution in the Oscar claim environment for both the Oscar Insurance business and +Oscar clients. The Senior Analyst, Claims Optimization role organizes, scopes, triages, investigates and/or executes on solutions and process improvements. This is accomplished by leveraging a deep understanding of Oscar’s claim infrastructure, workflows, workflow tooling, platform logic, data models, etc., to work cross-functionally to understand and translate friction from stakeholders into actionable opportunities for improvement. 

You will report to the Manager, Claims Optimization.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $72,800 - $95,550 per year. The base pay for this role in all other locations is: $65,520 - $85,995 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

  • Ingest information from internal partners to improve processes within claims; collaborate with partners to scope, size, prioritize items and deliver solutions.
  • Utilize data analysis skills and tools to develop accurate, quantitative analyses of issues.
  • Translate observations, findings and analysis results into detailed–often technical–business requirements; submit to and collaborate with internal partners to effectuate change.
  • Use insights from partner submissions, data mining, process monitoring, etc., work with the team to proactively identify thematic areas of opportunity to solve problems.
  • Perpetuate a culture of transparency and collaboration by keeping stakeholders well informed of progress, status changes, blockers, completion, etc.; field questions as appropriate.  
  • Support Oscar run state objectives by providing speedy research, root cause analysis, training, etc. whenever issues are escalated and assigned by leadership.  
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Qualifications

  • A bachelor’s degree or 4+ years of commensurate experience 
  • 2+ years experience in a process improvement role (Six Sigma or similar)
  • 2+ years of experience working with large data sets using excel or a database language
  • 1+ years experience deriving business insights from datasets and solving problems 
  • 1+ years experience improving business workflows and processes
  • 1+ years experience collaborating with internal and/or external stakeholders
  • An academic and/or professional background in engineering, data, or healthcare

Bonus Points

  • Process Improvement or Lean Six Sigma training
  • Experience in a professional healthcare claims organization
  • Knowledge management, training, or content development in operational settings
  • Experience using SQL

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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Job Profile

Countries

United States

Benefits/Perks

11 paid holidays 401(k) plan participation Annual performance bonuses Employee benefits Life and Disability insurance Medical, dental, and vision benefits Paid holidays Paid parental leave Paid sick time Paid wellness time and reimbursements Performance bonuses Unlimited Vacation Unlimited vacation program

Skills

Business workflows Collaboration Compliance Data analysis Database Language Data Mining Engineering Excel Infrastructure Leadership Lean Six Sigma Operations Process Improvement Root Cause Analysis SQL Workflow Optimization Workflow tooling

Tasks
  • Analyze data to develop quantitative analyses
  • Communicate progress to stakeholders
  • Compliance
  • Data Analysis
  • Ensure compliance with laws and regulations
  • Identify thematic areas of opportunity
  • Ingest information for process improvement
  • Other duties as assigned
  • Support state objectives
  • Translate findings into business requirements
Experience

1+ years

Education

Bachelor's degree Business

Certifications

Lean Six Sigma Six Sigma

Restrictions

In-office attendance required for certain locations Must reside in specified states

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9