Senior Analyst, Business Operations & Strategy

Ready to be a Titan?

The Senior Analyst- Business Operations and Strategy is an integral role on the Revenue Strategy & Operations team contributing to ServiceTitan’s expansion. They will drive highly visible and critical strategic initiatives for the revenue organization. 

The primary focus of the role will be on operationally and strategically supporting our Implementation teams with a secondary focus on market expansion and transformative “special projects”. The individual has a well-rounded background - including analytic rigor, ability to handle multiple projects at once, and a mix of strategic and operational work. S/he will be able to quickly jump in and take day-to-day ownership of key initiatives and their outcomes.

What you'll do:

Analysis and Insights:

• Take ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand Implementation challenges and opportunities

• Use SQL / Tableau to construct data sets and build dashboards reporting on the program’s health and key initiatives

• Generate and present insights / recommended actions to senior leadership to help drive outcomes

• Look around corners to understand where opportunities exist to improve team efficiency and customer experience 

Operational Strategy

• Be forward-thinking on business cases and problems, and how the team can be geared to help solve (e.g., process enhancements, systems and technical enablement, etc.)

• Execute, and effectively communicate analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g., market entrance, expansion and leadership strategy)

• Partner cross-functionally with different teams as a steward of the programs you support and their full-lifecycle outcomes

• Present to cross-functional stakeholders and effectively communicate findings, insights, status updates, and recommendations to bring data to action

What you'll bring:

• 2-4+ years of work experience in a combination of high growth tech companies and/or management consulting

• Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred

• Experience conducting quantitative and qualitative analyses (e.g., customer research, data analysis, customer segmentation strategies, competitive assessments, etc.) 

• Experience running quantitative analyses, and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL, [Python is a plus])

• Ability to distill complex issues into concrete action plans, manage execution, and drive results

• To be energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems

• To know how to balance getting the details right while still moving fast

• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Apply