Senior AI Engineer

Who We Are

In collaboration with our parent company, TELUS Digital, WillowTree has launched Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.

The Opportunity

Fuel iX is seeking a proficient Senior AI Engineer who is passionate about the technology and ready to implement research concepts into tangible and production-ready solutions for our global clients. As a Senior AI Engineer, you will be instrumental in applying and integrating generative AI models to enhance digital products while also applying the best coding, testing, and monitoring practices, making AI accessible and valuable in a real-world context.

Responsibilities 

• Apply your knowledge of software engineering and AI systems to develop AI solutions that directly address and resolve business problems.
• Partner with Data Science professionals who specialize in machine learning and statistical modeling to address complex technical challenges, ensuring that the latest and most effective AI techniques are utilized.
• Take ownership of implementing and optimizing applied AI components, ensuring they meet project needs with high complexity and scale.
• Navigate and manipulate generative AI models, including large language models, to create prompts and solutions tailored to specific use cases.
• Develop and incorporate AI solutions while adhering to industry best practices, including moderation, security, and compliance standards.
• Lead the charge in designing, measuring, and evaluating AI model outputs, developing standard and custom metrics to ensure alignment with business objectives.
• Translate AI research into production-ready features, delivering robust and scalable AI components that integrate seamlessly with larger systems.
• Drive the selection and application of appropriate evaluation metrics, ensuring that AI solutions are robust, unbiased, and meet all necessary performance standards.

Qualifications

• Demonstrable experience in applied AI, with a foundation in machine learning, deep learning, NLP, LLMs, and statistical analysis.
• Strong understanding of the trade-offs between various generative AI models and the ability to choose the right model for specific use cases.
• Experience with data embeddings and vector databases, understanding the trade-off between available options, and leveraging it to optimize data ingestion.
• Experience building and testing a major server-side platform (such as TypeScript/Express, Java/Spring, Python/Django, C#/.NET, Ruby/Rails, etc) for API development and orchestration.
• Experience leveraging CI/CD tools such as AWS CodeDeploy, Azure Pipelines, GitHub Actions, or Jenkins.
• Hands-on experience deploying software on leading cloud platforms and utilizing AI tools like AWS Bedrock and Azure AI Services.
• Experience with performance optimization and observability platforms.
• Proficiency in conducting experiment tracking and implementing complex AI integrations with minimal oversight.
• Ability to communicate complex AI solutions and concepts effectively to technical and non-technical stakeholders.
• Skilled in creating and adjusting prompts for complex AI systems to meet diverse project requirements.
• Familiarity with testing and evaluating AI systems using state-of-the-art methods and best practices.
• Strong collaboration skills and ability to work alongside Data Science specialists, drawing on their expertise in AI model development and fine-tuning to deliver sophisticated AI solutions.

You’ll love this job if you...

• Are comfortable collaborating and communicating with teams and clients to deliver software in an agile environment
• Think of the product you are building as part of an ecosystem of development, testing, and deployment tools and processes
• Pride yourself on your work and take responsibilities and commitments seriously
• Value daily opportunities to immerse yourself deeply in your work
• Celebrate differences and thrive in an environment where everyone’s unique contributions are encouraged
• Value a feedback culture that fosters personal and professional growth

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. In addition, TELUS Digital offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually, or a combination of both, based on the role's requirements
• Generous company-matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live, and serve
• Career growth and learning & development opportunities to develop your skills
• And much more

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.   Equal Opportunity Employer   At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

 

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits. Compensation details listed in this posting reflect the base annual salary only, and do not include bonus. 

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Annual Base Salary Range$104,000—$130,000 CAD Apply