Senior Advisor, Operations Program Manager, OPM (P4)

Washington, District of Columbia, United States; Fairfield, Town of, Connecticut, United States; Lexington, Kentucky, United States; Remote, United States


The Senior Advisor, Operations Program Manager (OPM) contributes thought leadership to the key pillars of Operational Excellence (OE), including Strategy, Culture, and Methodology/Process; and key operational functions including the resources, processes, and tools essential to effective workflow management and delivery of business value.

You will work to ensure that existing processes and ways of working run smoothly, making it possible for staff to intervene with improvements and changes when necessary, and wherever possible, before systems and processes impede progress or break down. In addition, you serve as an OE champion within the Business & Technology Solutions (BTS) division, driving a culture of excellence, a constancy of purpose and operation, and a focus on value within BTS.

You will plays a key role supporting a BTS portfolio and works with multi-disciplinary product teams composed of User Experience (UX) Product Managers, UX Business Analysts, Solutions Architects, Data Stewards, and others, to ensure the success of product releases as well as impact to the overall Agency mission.

What You’ll Be Doing (Essential Duties)

Workflow Management (50%)

  • Ensure defined BTS end-to-end workflow is operating as designed and maintain oversight of deliverables (particularly where a formal product or project manager is not assigned); identify opportunities for continuous improvement of workflow process.
  • Plan sprints, identifying key issues and tasks, and assigning ownership to same.
  • Support the smooth operation of product delivery through the effective use of workflow tools, triage requests, provide customer support, and maintain regular touchpoints with specific business stakeholders.
  • Partner with the UX Product Manager, among others, to prioritize and influence enhancements, support the product strategy, prepare stakeholder communications, and provide updates on release progress.
  • Work closely with UXPMs, Solution Architects, among others, to support the development of product roadmaps for systems within their portfolio, ensuring technology stays up to date with security and technology updates, and to optimize business and technology goals.
  • Champion technology/software upgrades within assigned portfolio (including functionality upgrades, software & platform fixes, and security patches), working together with Subject Matter Experts (SMEs) across BTS to schedule and execute the upgrade.
  • Develop and maintain product release boards, utilizing Jira.
  • Coordinate scrums and other internal meetings to conduct product backlog review, address impediments, and share updates.
  • Monitor end-to-end portfolio progress, staff utilization, workload, overtime hours, highlight risks to timelines and suggest improvements utilizing Jira and other tools.
  • Maintain work documentation in prescribed tools and hold staff accountable for providing input and …
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