Senior Account Manager, Global Inclusion and Health Equity

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Real Chemistry is looking for a Senior Manager to join our growing Global Inclusion and Health Equity (GIHE) team!  

The GIHE team applies data driven, inclusion and health equity solutions that seamlessly connects dots across the Real Chemistry ecosystem. The ideal candidate is a strong communicator who has experience in inclusive, integrated marketing and communications, and has the ability to shape impact-driven programming which improves health experiences and outcomes for all.  This position will work across key accounts helping to implement inclusion and health equity strategies. It carries with it a broad, demanding set of responsibilities in the support of your assigned client engagements.

This is a hybrid role, based in any of our U.S. offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the U.S., depending on team and business needs.

What you’ll do: 

• Support the team(s) and GIHE account(s) to which you’re assigned – responsible for ensuring that Client’s needs are evaluated and achieved in the delivery of the various tactics and campaigns we’re responsible for executing.

• Support the account leaders and health equity strategists to which you’re assigned – you will be responsible for being the primary support system for the team to which you will be assigned. As such, your day-to-day responsibilities will be constantly adjusted and evolve with the needs of the client and the projects/campaigns we execute.

• Account Coordination & Support – you will be working closely with Real Chemistry’s account teams to organize tasks, follow-up and follow through on all project related deliverables.

• Project Submissions to Med/Legal Reviews – you will be instrumental in the lifecycle of projects by providing detailed submission documentation and correlating project materials for all tactics that require med/legal reviews as required by clients. Once med/legal reviews happen you will be required to ensure all materials are updated accurately and submitted back accordingly for final approval based on the client’s process.

• Desk Research – you will play a key role in conducting desk research for industry trends and updates related to inclusion and equity, and most importantly in support of the GIHE team and its clients.

• Project/Campaign Tracking and Monitoring – you will play a key role on all project related activities and be responsible for monitoring, tracking, and reporting all project related activities internally and most importantly in support of the team and the client.

• Clinical Trial Recruitment – you will help develop and implement HCP and patient recruitment strategies that align with the objectives, timelines, and cohort goals, ensuring inclusive and representative participation. Collaborate with internal and external stakeholders to ensure clinical trial messaging is clear, accessible, and tailored to diverse audiences, reducing misinformation and increasing participation interest. Help develop campaigns to educate patients, caregivers, and healthcare professionals on the importance of clinical research participation, with an emphasis on underrepresented communities.

This position is a perfect fit for you if: 

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 

• You are a highly organized self-starter, able to work independently and under tight deadlines. 

• Stay at the forefront of industry trends and best practices in equitable clinical research, patient recruitment, and trial awareness, integrating learnings into organizational strategies.

What you should have:  

• 4-7 years of relevant experience and/or equivalent combination of education and experience

• Experience in inclusive patient recruitment and retention and clinical research

• Knowledge of clinical trials, and experience with applicable clinical research regulatory requirements (i.e. GCP and ICH guidelines)

• Demonstrated passion in inclusion and health equity

• Bachelor’s Degree from an accredited college or university

• Strong oral and written communication skills

• Strong attention to detail

• Ability to work independently; willingness to express a POV and participate in team

• Excellent organizational skills

• Proficient computer skills: Word, Excel, PowerPoint

• Healthcare agency experience a plus

Pay Range: $70,000 - $85,000
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.  

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: www.realchemistrybenefits.com

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.