Self Pay Liaison

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1, Shift: 8-430, Schedule: M-F

Position Summary

The Self Pay Liaison performs detailed analytical and statistical review of the self pay A/R and billing system and serves as the direct contact for vendor management as liaison between self pay vendors and the Manager of PFE. The incumbent is responsible for identifying, reviewing, researching, analyzing and resolving self pay accounts receivables problems for the system application with minimum supervision and direction. This technical position acts as an internal liaison systems coordinator with the business office, working directly with IS&T Epic Application Analysts and Vendor IS&T, Client Executives, Managers and Supervisors in troubleshooting and problem resolution.

External contacts include third party and private insurance payers as well as Client Executives, Managers and Supervisor with our contracted vendors. Internal contacts are primarily with the work group and IS&T, but also may include but are not limited to Patient Care Teams, Clinical Directors, Medical Records Staff, Patient Financial Services and Revenue Integrity.

Requirements

• Two years college or medical business school preferred
• Minimum five (5) years relevant healthcare billing experience with background in research and analysis of billing problems and/or accounts receivables
• Minimum two (2) years computer experience or training
• Experience in developing, implementing, operating, maintaining or using information systems in hospital and/or clinic settings

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $54,392.00 - $75,109.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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