Security Systems Technician

The Security Systems Technician will maintain, manage, and provide support for All Stream Data Center-owned Electronic Security systems. The SDC Corporate Security Department works closely with SDC IT to specify, purchase, configure, and maintain our electronic security and network equipment. SDC’s Corporate Security Department also works closely with our Security VARs to learn about the latest technology changes so that we can make informed purchase decisions to determine the best balance between technology, performance, and cost. Other responsibilities as listed below:

• Intermediate to advanced understanding of supported systems and associated troubleshooting capability.
• Provides advanced support and resolution management
• Gains quick familiarity with new aspects of platform troubleshooting and insights to system functionality

Duties and Critical Tasks to Success:

• Troubleshooting & Triage of Support Requests for all Stream DC locations
• Lifecycle Management of Support Requests from onsite Security and Operations personnel
• In-Bound call management of all critical ACS, VMS and Security system issues
• Documentation management of all current security policies and assisting development of procedures for full Security system programming (Software Installation & Application Level) of ACS, VMS, and other Security related applications
• Support of Security Platform Upgrades to include collaboration with Stream IT, Stream Security VARs and manufacture’s pro-services.
• Provide critical security systems support for all SDC locations.
• Assist SDC Security Technicians with project management deliverables for all security system installations and upgrades.
• Monitor and maintain existing SDC Security systems to ensure that all customer's security needs are met and functional with maximum uptime.
• Generate system reports as needed for SDC audits and as required by customers and internal SDC needs.
• Lifecycle management of all physical security system devices.
• Retrieve video footage as requested or required for legal, law enforcement, or operational review.
• Assist in managing all security-related vendors for installations, ongoing service, and repairs to ensure timelines are met.
• Document all critical evolutions and lessons learned and find possible efficiency gains in processes.
• Support and monitor security vendor activities ensuring work activities meet the scope of work and follow established procedures.
• Assist in developing and implement SDC Security Systems End User Training Documents and Videos.
• Provide remote commissioning support for the Senior Systems Technician and SDC Construction Team Members.

• Training & Education of External Customers and Internal Co-Providers
• Support of Other Analyst Functions as Needed
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